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queueprocd isn't running? at ... Manager.pm line 214

Discussion in 'General Discussion' started by Kent Brockman, Oct 7, 2017.

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  1. Kent Brockman

    Kent Brockman Well-Known Member

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    Hello guys, I'm seeing this error right after login to WHM: the entire screen is blank and only show this line:

    Code:
    undef error - queueprocd isn't running? at /usr/local/cpanel/Cpanel/TaskQueue/Manager.pm line 214.
    This happens nearly 2 times a week on only one of the servers.
    I just hit F5 in the browser and everything reloads ok.
    It happens since upgrade to cPanel 66. Running under CENTOS 7.4 on kvm mode.

    Based on what I've readed in other threads, I've run the recommended commands and this is the output:

    Code:
    [root ~]# /scripts/restartsrv_queueprocd
    Waiting for “queueprocd” to restart ………waiting for “queueprocd” to initialize ………finished.
    
    Service Status
            queueprocd (queueprocd - waiting up to 30s to process a task) running as root with PID 32363 (process table check method)
    
    Startup Log
            Oct 07 20:34:35 s001.mydomain.com systemd[1]: Starting cPanel Queue services...
            Oct 07 20:34:36 s001.mydomain.com startqueueprocd[32356]: ==> cPanel TaskQueue Processing Daemon version 1.0
            Oct 07 20:34:36 s001.mydomain.com systemd[1]: PID file /var/run/queueprocd.pid not readable (yet?) after start.
            Oct 07 20:34:36 s001.mydomain.com systemd[1]: Started cPanel Queue services.
    
    queueprocd restarted successfully.
    
    [root ~]# /usr/local/cpanel/libexec/queueprocd
    ==> cPanel TaskQueue Processing Daemon version 1.0
    
    [root ~]# /usr/local/cpanel/libexec/queueprocd
    cPanel TaskQueue Processing Daemon already running, exiting.
    warn [queueprocd] cPanel TaskQueue Processing Daemon already running, exiting.
    
    [root ~]# ls -alh /usr/bin/perl
    -rwxr-xr-x 2 root root 12K Aug  2 14:46 /usr/bin/perl
    [root ~]# ls -alh /usr/local/bin/perl
    ls: cannot access /usr/local/bin/perl: No such file or directory
    [root ~]# ln -s /usr/bin/perl /usr/local/bin/perl
    [root ~]# ls -alh /usr/local/bin/perl
    lrwxrwxrwx 1 root root 13 Oct  7 20:25 /usr/local/bin/perl -> /usr/bin/perl
    
    Now, while writing all this, I've run upcp with force update via WHM UI. I'll follow up here to let you know if this have solved or still an issue.

    Best regards
    Marcelo
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look and determine what's leading to queueprocd failing to start?

    Thank you.
     
  3. Kent Brockman

    Kent Brockman Well-Known Member

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    Ok Michael, I've opened a ticket for this. I'll let you know the outcome when it's solved.
    Thanks!
     
    cPanelMichael likes this.
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