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Quick Install - FATAL ERROR MESSAGE

Discussion in 'General Discussion' started by malisa, Nov 4, 2013.

  1. malisa

    malisa Registered

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    Hello,

    When clicking on quick installer in cPanel i receive the following message:

    [a fatal error or timeout occurred while processing this directive] [a fatal error or timeout occurred while processing this directive]

    Upon clicking on the error message to see the error log, I see:

    Code:
    Can't locate Error.pm in @INC (@INC contains: /usr/local/cpanel/perl/_diet /usr/local/cpanel /usr/local/cpanel/perl /usr/local/cpanel/Cpanel/CPAN/overload/__Digest /usr/local/cpanel/Cpanel/CPAN/overload/__Time /usr/local/cpanel/build-tools/stubs /usr/local/cpanel/perl/C220 /usr/local/cpanel/perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/5.6.2 /usr/local/cpanel/perl/site_perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/site_perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/site_perl/5.6.2 /usr/local/cpanel/perl/site_perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/site_perl/5.6.2 /usr/local/cpanel/perl/site_perl . /usr/local/cpanel/perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/5.6.2 /usr/local/cpanel/perl/site_perl/5.6.2/x86_64-linux /usr/local/cpanel/perl/site_perl/5.6.2 /usr/local/cpanel/perl/site_perl . /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/Git.pm line 100.
    	Git::BEGIN() called at Error.pm line 100
    	eval {...} called at Error.pm line 100
    	require Git.pm called at /usr/local/cpanel/Cpanel/QuickInstall/Backups.pm line 3
    How do I fix this?
     
  2. quietFinn

    quietFinn Well-Known Member

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    QuickInstall is made by HostGator, you should contact them.
     
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  3. malisa

    malisa Registered

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    Thank you - will try!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Yes, this is a third-party application that is not developed by cPanel. Please contact your hosting provider (e.g. HostGator) for assistance with this error message.

    Thank you.
     
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