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Quota is "stuck" and won't change

Discussion in 'General Discussion' started by sehh, Feb 6, 2014.

  1. sehh

    sehh Well-Known Member

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    I have two accounts in a cPanel server, which show a quota of 4000MB. Both accounts are close to that limit (around 3900MB), so cPanel started sending out warning emails about the quota limit.

    When I try to change the quota limit from WHM (via List Accounts or via Quota Modification), I select "Unlimited" and click the Save button, WHM reports "Success!" in a green popup box. But, the quote is still being displayed as 4000MB and I still receive emails about the account being close to the limit.

    Any ideas please?

    Thank you.

    PS:
    The server has 5 accounts, 2 of them have this problem (both with 4000MB limit).
     
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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when making the change? Have you updated the quota values for the packages assigned to those accounts? Try running the following command if the issue persists:

    Code:
    /scripts/fixquotas
    Thank you.
     
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  3. sehh

    sehh Well-Known Member

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    I did find many errors, they are repeatedly the same:

    I executed the above script you mentioned and the problem seems to be fixed, the accounts now show "unlimited" quota as they should.

    Thank you for the suggestion.
     
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