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Quotas - Accounts Created With Unlimited Disk Space (XFS only?)

Discussion in 'General Discussion' started by zinlimites, May 8, 2016.

  1. zinlimites

    zinlimites Registered

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    Code:
    Installing Default Quota Databases......Done
    journaled quota support: not available with vzaquota (disabled)
    checking out /backup
    checking out /backup
    Quotas have been enabled and updated.
    Reading package Pixel
    No filesystems with quota detected.
    Can't locate object method "new" via package "Cpanel::Quota::Filesys" (perhaps you forgot to load "Cpanel::Quota::Filesys"?) at /usr/local/cpanel/Cpanel/cPQuota.pm line 29.
    Resetting quota for daniel to 500 M
    
    Can somebody help me? when I create an account, unlimited disk space is created
     
    #1 zinlimites, May 8, 2016
    Last edited by a moderator: May 8, 2016
  2. SteveK

    SteveK Member

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    Same error here too..

    Can't locate object method "new" via package "Cpanel::Quota::Filesys" (perhaps you forgot to load "Cpanel::Quota::Filesys"?) at /usr/local/cpanel/Cpanel/cPQuota.pm line 29.
     
  3. mramos

    mramos Member

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    Same problem too ...
     
  4. addictedtotech

    addictedtotech Registered

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    I am also getting the same result.
     
  5. Mrg

    Mrg Member

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    Same here:
    Can't locate object method "new" via package "Cpanel::Quota::Filesys" (perhaps you forgot to load "Cpanel::Quota::Filesys"?) at /usr/local/cpanel/Cpanel/cPQuota.pm line 29

    can i download the cpanel quota package manualy?
    how to fix?
     
  6. denial_3

    denial_3 Member

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    i have the same error and i can´t changue the quota of one of my custumer. any fix??
     
  7. weeming21

    weeming21 Member

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    same problem here
    since may 4 update, all the new account quota become unlimited, and can not be changed

    ls -la /usr/local/cpanel/Cpanel/cPQuota.pm
    -rw-r--r--. 1 root root 2625 May 4 21:58 /usr/local/cpanel/Cpanel/cPQuota.pm
     
  8. cPMatthewV

    cPMatthewV Quality Assurance Analyst
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    Hello,

    We are aware of this behavior and have filed case CPANEL-6031 to address this. We are presently working on fixing this and releasing it in a future update. Unfortunately we do not have an ETA on when this will be released.

    I would recommend reviewing our changelog to see when it is published. You can do so from the link in my signature.

    If you have further questions on this or need additional help with this I would recommend opening a support ticket so our Technical Support team can assist you further. Please reference the case above when submitting your ticket.
     
  9. Hostmavi

    Hostmavi Member

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    Hallo Matthewv


    I am also getting the same error.

    ther is allready a fix for the case CPANEL-6031

    i can see in 58 Change Log -->>> version 11.57.9999.48

    •Fixed case CPANEL-6031: Ensure Cpanel::cPQuota loads Cpanel::Quota::Fileys.


    but no fix in the 56 change log
    Pls add the fix in 56 too.

    Regards
     
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  10. denial_3

    denial_3 Member

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    we really need this fix now!!!

    all account are marked "unlimited" nad the used space is wrong... accounts that use 2GB now show 5MB T_T
     
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  11. cPMatthewV

    cPMatthewV Quality Assurance Analyst
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    Hello,

    Apologies for not getting back sooner. This was published this morning to 56.0.16 as well and can be fixed by running /scripts/upcp now or waiting for the servers to update overnight. It took a little longer than the edge build due to waiting on the TSR update first.

    If you continue having issues please contact our Technical Support team.

    Regards
     
  12. SteveK

    SteveK Member

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    Looks like it fixed it for me. Thanks!
     
  13. denial_3

    denial_3 Member

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    after apply the update, the problems persist, my provider have to help me... and find that deleting "simfs" from /var/cpanel/noquotafs fixed the problem.
     
  14. weeming21

    weeming21 Member

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    the problem still there
    unlimited and cannot change quota
    WHM 56.0 (build 16)
     
  15. cPanelSteven

    cPanelSteven Technical Analyst
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    If you are having the same issues after your server has been updated to the build which contains the fix "WHM 56.0 (build 16)", I would recommend opening a support ticket so our Technical Support team can assist you further. Please reference the case above when submitting your ticket.

    Best Regards,
     
  16. cPanelNick

    cPanelNick Administrator
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    The exception in resetquotas only happens at the end of a successful run (thats fixed in CPANEL-6031). This error can be ignored as its likely a spurious one.

    It looks like the real issue is a problem with the underlying quotactl system call (which is used in more places in v56) for XFS (Q_XGETQUOTA) returning ENOENT when there is no usage data for a user (ext3,ext4 use the Q_GETQUOTA flag which does not behave this way). A solution for this is being created in CPANEL-6189

    If you are experience this problem, would you please post the output of the following command so we can ensure this is an XFS issue:

    Code:
    mount | grep xfs
    
    Also please check to make sure quotas are not disabled on the filesystem in:

    Code:
    cat /var/cpanel/noquotafs
    
     
  17. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, the resolution stemming from CPANEL-6189 (mentioned in the previous response) was released as part of cPanel 56.0.18:

    Fixed case CPANEL-6189: Normalize the return values from Quota::query on XFS.

    Thank you.
     
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