Quotas - Accounts Created With Unlimited Disk Space (XFS only?)

[zinlimites]

Installing Default Quota Databases......Done
journaled quota support: not available with vzaquota (disabled)
checking out /backup
checking out /backup
Quotas have been enabled and updated.
Reading package Pixel
No filesystems with quota detected.
Can't locate object method "new" via package "Cpanel::Quota::Filesys" (perhaps you forgot to load "Cpanel::Quota::Filesys"?) at /usr/local/cpanel/Cpanel/cPQuota.pm line 29.
Resetting quota for daniel to 500 M

Can somebody help me? when I create an account, unlimited disk space is created

 

[SteveK]

Same error here too..

Can't locate object method "new" via package "Cpanel::Quota::Filesys" (perhaps you forgot to load "Cpanel::Quota::Filesys"?) at /usr/local/cpanel/Cpanel/cPQuota.pm line 29.

 

[mramos]

Same problem too ...

 

[addictedtotech]

I am also getting the same result.

 

[Mrg]

Same here:
Can't locate object method "new" via package "Cpanel::Quota::Filesys" (perhaps you forgot to load "Cpanel::Quota::Filesys"?) at /usr/local/cpanel/Cpanel/cPQuota.pm line 29

can i download the cpanel quota package manualy?
how to fix?

 

[denial_3]

i have the same error and i can´t changue the quota of one of my custumer. any fix??

 

[weeming21]

same problem here
since may 4 update, all the new account quota become unlimited, and can not be changed

ls -la /usr/local/cpanel/Cpanel/cPQuota.pm
-rw-r--r--. 1 root root 2625 May 4 21:58 /usr/local/cpanel/Cpanel/cPQuota.pm

 

[cPMatthewV]

Hello,

We are aware of this behavior and have filed case CPANEL-6031 to address this. We are presently working on fixing this and releasing it in a future update. Unfortunately we do not have an ETA on when this will be released.

I would recommend reviewing our changelog to see when it is published. You can do so from the link in my signature.

If you have further questions on this or need additional help with this I would recommend opening a support ticket so our Technical Support team can assist you further. Please reference the case above when submitting your ticket.

 

[Hostmavi]

Hello,

We are aware of this behavior and have filed case CPANEL-6031 to address this. We are presently working on fixing this and releasing it in a future update. Unfortunately we do not have an ETA on when this will be released.

I would recommend reviewing our changelog to see when it is published. You can do so from the link in my signature.

If you have further questions on this or need additional help with this I would recommend opening a support ticket so our Technical Support team can assist you further. Please reference the case above when submitting your ticket.

Hallo Matthewv


I am also getting the same error.

ther is allready a fix for the case CPANEL-6031

i can see in 58 Change Log -->>> version 11.57.9999.48

•Fixed case CPANEL-6031: Ensure Cpanel::cPQuota loads Cpanel::Quota::Fileys.


but no fix in the 56 change log
Pls add the fix in 56 too.

Regards

 

[denial_3]

we really need this fix now!!!

all account are marked "unlimited" nad the used space is wrong... accounts that use 2GB now show 5MB T_T

 

[cPMatthewV]

Hello,

Apologies for not getting back sooner. This was published this morning to 56.0.16 as well and can be fixed by running /scripts/upcp now or waiting for the servers to update overnight. It took a little longer than the edge build due to waiting on the TSR update first.

If you continue having issues please contact our Technical Support team.

Regards

 

[SteveK]

Looks like it fixed it for me. Thanks!

 

[denial_3]

after apply the update, the problems persist, my provider have to help me... and find that deleting "simfs" from /var/cpanel/noquotafs fixed the problem.

 

[weeming21]

the problem still there
unlimited and cannot change quota
WHM 56.0 (build 16)

 

[cPanelSteven]

If you are having the same issues after your server has been updated to the build which contains the fix "WHM 56.0 (build 16)", I would recommend opening a support ticket so our Technical Support team can assist you further. Please reference the case above when submitting your ticket.

Best Regards,

 

[cPanelNick]

The exception in resetquotas only happens at the end of a successful run (thats fixed in CPANEL-6031). This error can be ignored as its likely a spurious one.

It looks like the real issue is a problem with the underlying quotactl system call (which is used in more places in v56) for XFS (Q_XGETQUOTA) returning ENOENT when there is no usage data for a user (ext3,ext4 use the Q_GETQUOTA flag which does not behave this way). A solution for this is being created in CPANEL-6189

If you are experience this problem, would you please post the output of the following command so we can ensure this is an XFS issue:

mount | grep xfs

Also please check to make sure quotas are not disabled on the filesystem in:

cat /var/cpanel/noquotafs

 

[cPanelMichael]

To update, the resolution stemming from CPANEL-6189 (mentioned in the previous response) was released as part of cPanel 56.0.18:

Fixed case CPANEL-6189: Normalize the return values from Quota::query on XFS.

Thank you.