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Quotas and automatic updates

Discussion in 'General Discussion' started by shacker23, Sep 14, 2010.

  1. shacker23

    shacker23 Well-Known Member

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    We're set to track Automatic RELEASE. Last night after an automatic update to the latest release, all of our disk quota customizations were lost and they were reset to default values.

    Any idea what could cause this or how we can prevent it from happening in the future? Thanks.
     
    #1 shacker23, Sep 14, 2010
  2. garrettp

    garrettp Well-Known Member
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    Can you clarify "disk quota customiations"? Are you referring to having changed a user's quota in the WHM under Main >> Account Functions >> Quota Modification?
     
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    #2 garrettp, Sep 14, 2010
  3. shacker23

    shacker23 Well-Known Member

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    Yes - this is after having changed a user's quota. Thanks.
     
    #3 shacker23, Sep 14, 2010
  4. garrettp

    garrettp Well-Known Member
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    Quotas may not be initialized on your drive, try:
    Code:
    /scripts/initquotas
     
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    #4 garrettp, Sep 14, 2010
  5. shacker23

    shacker23 Well-Known Member

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    OK, ran that. We'll see how it goes after the next auto-update. Thanks.
     
    #5 shacker23, Sep 15, 2010
  6. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Were any system administration tasks performed before or close to the time when the quotas were reset?

    Does the system have a pre or post script setup that runs before or after a cPanel update?

    Please let us know the output from the following commands:
    Code:
    # stat /scripts/preupcp /scripts/postupcp
# cat -en /scripts/preupcp
# cat -en /scripts/postupcp
    For future-proofing the desired modifications, I recommend ensuring that all disk quotas are defined in packages, where each package defines a specific disk quota while multiple accounts may share the same package. WebHost Manager (WHM) can be used to define packages and assign them to accounts via the following menu paths (with linked documentation):
     
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    #6 cPanelDon, Sep 15, 2010
  7. shacker23

    shacker23 Well-Known Member

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    On this particular server, we use only a single package for all accounts, and it does have a quota set. Accounts that need different quotas are modified individually.

    I'm not positive about administrative commands running at the same time, but we do have a fairly lengthy backup process running in the middle of the night, in case that could be related.

    Here is the output of those commands:

    # stat /scripts/preupcp /scripts/postupcp
    stat: cannot stat `/scripts/preupcp': No such file or directory
    File: `/scripts/postupcp'
    Size: 34 Blocks: 8 IO Block: 4096 regular file
    Device: fd00h/64768d Inode: 458756 Links: 1
    Access: (0700/-rwx------) Uid: ( 0/ root) Gid: ( 0/ root)
    Access: 2009-12-22 02:18:20.000000000 -0800
    Modify: 2008-05-30 05:25:18.000000000 -0700
    Change: 2010-09-08 02:17:03.000000000 -0700


    # cat -en /scripts/preupcp
    cat: /scripts/preupcp: No such file or directory

    # cat -en /scripts/postupcp
    1 #!/bin/sh$
    2 /scripts/compilers off$
    3 $
     
    #7 shacker23, Sep 20, 2010
  8. shacker23

    shacker23 Well-Known Member

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    On this particular server, we use only a single package for all accounts, and it does have a quota set. Accounts that need different quotas are modified individually.

    I'm not positive about administrative commands running at the same time, but we do have a fairly lengthy backup process running in the middle of the night, in case that could be related.

    Here is the output of those commands:

    Code:
    # stat /scripts/preupcp /scripts/postupcp
stat: cannot stat `/scripts/preupcp': No such file or directory
  File: `/scripts/postupcp'
  Size: 34        	Blocks: 8          IO Block: 4096   regular file
Device: fd00h/64768d	Inode: 458756      Links: 1
Access: (0700/-rwx------)  Uid: (    0/    root)   Gid: (    0/    root)
Access: 2009-12-22 02:18:20.000000000 -0800
Modify: 2008-05-30 05:25:18.000000000 -0700
Change: 2010-09-08 02:17:03.000000000 -0700


# cat -en /scripts/preupcp
cat: /scripts/preupcp: No such file or directory

# cat -en /scripts/postupcp
     1	#!/bin/sh$
     2	/scripts/compilers off$
     3	$
     
    #8 shacker23, Sep 20, 2010
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    The content of the custom postupcp script appears OK; I believe that should not reset quotas. I recommend creating a package for each unique disk quota limit that is desired, and then use the new packages to have customized disk quotas applied to cPanel accounts. As a long-term solution, using packages to store and assign disk quotas will help to ensure they remain intact and are not inadvertently reset.

    If the difficulty with disk quotas being reset is persistently recurring or recurring frequently, I would consider submitting a support request so that the issue may be investigated further.
     
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    #9 cPanelDon, Sep 20, 2010
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