Quotas are not enabled on any of the provided paths.

[samsmithgaia]

hi

can anyone help with this error below when a users trys to login in to cpanel
but when i go to there cpanel account via whm is lets me in

Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Cpanel::Exception::Quota::NotEnabled/(XID 7f9eyb) Quotas are not enabled on any of the provided paths. Please check the paths and try again. Paths: /dev/sda2
at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 77.
    Cpanel::Exception::create("Quota::NotEnabled", "Quotas are not enabled on any of the provided paths. Please c"..., ARRAY(0x434e3b0)) called at /usr/local/cpanel/Cpanel/Exception.pm line 30
    Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__..., ARRAY(0x434e3b0)) called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 170
    Cpanel::Quota::Common::get_limits(Cpanel::Quota::Blocks=HASH(0x43462b8)) called at /usr/local/cpanel/Cpanel/Quota.pm line 120
    Cpanel::Quota::displayquota(HASH(0x42aaa98)) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 196
    Cpanel::ExpVar::MultiPass::__ANON__(undef) called at /usr/local/cpanel/Cpanel/ExpVar/MultiPass.pm line 510
    Cpanel::ExpVar::MultiPass::expand(HASH(0x4346390), undef) called at /usr/local/cpanel/Cpanel/ExpVar.pm line 172
    Cpanel::ExpVar::expvar("\$disk_quota_is_full") called at /usr/local/cpanel/base/frontend/paper_lantern/_assets/master.html.tt line 89
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/_assets/master.html.tt line 89
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/_assets/master.html.tt line 16
    Template::Provider::__ANON__(Template::Context=HASH(0x41e3308)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x4346048), Template::Context=HASH(0x41e3308)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x41e3308), "_assets/master.html.tt", HASH(0x42ab6f8), "localize me!") called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 409
    Template::Context::include(Template::Context=HASH(0x41e3308), "_assets/master.html.tt", HASH(0x42ab6f8)) called at /usr/local/cpanel/base/frontend/paper_lantern/home/index.tt line 184
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/home/index.tt line 16
    Template::Provider::__ANON__(Template::Context=HASH(0x41e3308)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x4246498), Template::Context=HASH(0x41e3308)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x41e3308), "home/index.tt", undef, "localize me!") called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 409
    Template::Context::include(Template::Context=HASH(0x41e3308), "home/index.tt") called at /usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 8
    eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl line 12
    Template::Provider::__ANON__(Template::Context=HASH(0x41e3308)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 163
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 161
    Template::Document::process(Template::Document=HASH(0x41ce530), Template::Context=HASH(0x41e3308)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 351
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 321
    Template::Context::process(Template::Context=HASH(0x41e3308), Template::Document=HASH(0x41ce530)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91
    Template::Service::process(Template::Service=HASH(0x41e2f30), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x41e2810)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66
    Template::process(Template=HASH(0x41e2c00), "/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", HASH(0x41e2810), SCALAR(0x28ce830)) called at /usr/local/cpanel/Cpanel/Template.pm line 427
    Cpanel::Template::process_template("cpanel", HASH(0x41e2810), HASH(0x284fb70)) called at cpanel.pl line 1221
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5224
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 847
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 306
]
    [TEXT]=[














]
at cpanel.pl line 1240.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 5224
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 847
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 306

 

[vanessa]

Make sure quotas are enabled for the partition in question via /etc/fstab, and run /scripts/initquotas

 

[cPanelMichael]

Hello,

The following document is available if you would like more information on repairing quotas on your system:

How to Fix Quotas - cPanel Knowledge Base - cPanel Documentation

Let us know if you have any additional questions.

Thanks!