Raw access log archive empty

Scenario...

Customer clicks to download raw access log but the archive contains no log file.

Checking another domain, this archive contains a file with 7 days of data. Is the issue simply because the customer account was only created 3 days ago and does not yet contain a full week ?

or could this be another issue ?

Any advice is greatly appreciated.

 

I have seen another thread with the same issue but also no answer. Has anyone else experienced this problem ?

Any ideas from anyone at all as to what might be the problem ?

 

I've noticed here that when a post gets no replies, its usually becasue the answer is so totally obvious, the post doesnt deserve the attention.

My problem is that I dont know for sure why this users logs are missing and I'd really appreciate someone pointing out the obvious answer to me if at all possible.

 

I'll keep bumping this until someone, anyone replies.

The customer is still complaining that his raw log archive contains no file and I still dont know why.