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Raw access log archive empty

Discussion in 'General Discussion' started by EMS, Jun 5, 2004.

  1. EMS

    EMS BANNED

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    Scenario...

    Customer clicks to download raw access log but the archive contains no log file.

    Checking another domain, this archive contains a file with 7 days of data. Is the issue simply because the customer account was only created 3 days ago and does not yet contain a full week ?

    or could this be another issue ?

    Any advice is greatly appreciated.
     
    #1 EMS, Jun 5, 2004
  2. EMS

    EMS BANNED

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    I have seen another thread with the same issue but also no answer. Has anyone else experienced this problem ?

    Any ideas from anyone at all as to what might be the problem ?
     
    #2 EMS, Jun 6, 2004
  3. EMS

    EMS BANNED

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    I've noticed here that when a post gets no replies, its usually becasue the answer is so totally obvious, the post doesnt deserve the attention.

    My problem is that I dont know for sure why this users logs are missing and I'd really appreciate someone pointing out the obvious answer to me if at all possible.
     
    #3 EMS, Jun 8, 2004
  4. EMS

    EMS BANNED

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    I'll keep bumping this until someone, anyone replies.

    The customer is still complaining that his raw log archive contains no file and I still dont know why.
     
    #4 EMS, Jun 10, 2004
  5. PWSowner

    PWSowner Well-Known Member

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    Try restarting apache. If the log file is deleted and apache is not restarted, it won't record.

    If that doesn't do it, look in the httpd.conf file entries for his site and see if there is a line like:
    CustomLog domlogs/domain.com combined
     
    #5 PWSowner, Jun 10, 2004
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