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Raw Access logs

Discussion in 'General Discussion' started by VH-Robert, Aug 31, 2003.

  1. VH-Robert

    VH-Robert Member

    Mar 31, 2003
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    S. Florida

    A client of ours that signed up on August 18, 2003 has enabeld to options to "save raw access logs in home directory" and to "delete raw access logs every 30 days" from their cpanel account, but whenever they attempt to download the raw access logs, it either times trying to download or takes forever to download and than times out.

    Can anyone shed some light onto why this is happening?

    Any help is greatly appreciated. Support Ticket Number:
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  2. mickeymouse

    mickeymouse Well-Known Member

    Sep 16, 2003
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    Dear VH-Robert,

    Downloading files from remote servers depends on many factors, some are:

    1.The server Load
    2.Size of the file downloaded
    3.Internet Connection speed on your side.
    4.The ftp client that you use.

    Normally, graphical ftp clients hangs when downloading files of bigger size.Try using command line ftp client like, ftp, ncftp etc.

    Regards, Support Ticket Number:

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