The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Raw Log Files???

Discussion in 'General Discussion' started by rdb4133, Sep 1, 2002.

  1. rdb4133

    rdb4133 Member

    Joined:
    Jul 24, 2002
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    Hello, I have a client that is insisting to have the raw log access files, and he claims he has downloaded the .com files through FTP and he says they are not the right files. I've searched and not really seen anything on how to access these files, or do we not have access to them at all through cPanel or WHM? Any help would be greatly appreciated.

    Thanks!
     
  2. rdb4133

    rdb4133 Member

    Joined:
    Jul 24, 2002
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    1
    Can anyone help me with this????
     
  3. Juanra

    Juanra Well-Known Member

    Joined:
    Sep 22, 2001
    Messages:
    777
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Spain
    In what sense &they are not the right files&? What's the name of the files they downloaded? If it's domainname.tar.gz they should uncompress it first (with Winzip for example). Did they try to execute the downloadwed .com file from Windows? If so tell them to open it with a text editor instead.

    The log files are normally root.root, so they shouldn't be able to download them thru FTP. Some people call FTP to file transfer thru HTTP.
     
Loading...

Share This Page