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Raw Logs not downloading

Discussion in 'General Discussion' started by vpsstore, Jun 15, 2011.

  1. vpsstore

    vpsstore Member

    Nov 13, 2010
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    Hi There,

    My Raw Logs in WHM and Cpanel have stopped working. I click to download the most recent for my domain and get this message (where XXXXXX is a random file name:

    /tmp/XXXXXXX.part could not be saved, because the source file could not be read.
    Try again later, or contact the server administrator.
    I have tried several different domains/users and from within WHM and CPanel and get the same problem. They were ok earlier on today so I am not sure what has changed?

    Thanks for any suggestions.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you confirm if you get that same error message on all web browsers? I did a quick search on Google for that error message and it appears to happen to Firefox users in several situations (not cPanel specific). Some have suggested changing the download directory in the Firefox configuration.

    If you do experience this same error on all browsers, I suggest opening a ticket for this issue via the URL below:

    Submit A Ticket

    Thank you.
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