rafael.martinez

Active Member
Jan 15, 2021
25
7
3
El Salvador
cPanel Access Level
Root Administrator
I am having this error in the RDNS configuration of my dedicated server:
The system failed to complete validation of “xxx.xxxxxxx.xxx”'s “PTR” because of an error: (XID h23c98) DNS returned “SERVFAIL” (code 2) in response to the system's query for “xxx.xx.xxx .xxx.in-addr.arpa”'s “PTR” records.

I do everything to solve:
1- I have already contacted the data center where my server is and they helped me set my localhost to the main IP of the server, according to:

2- I have created the registry according to:

Could you help me find out what I'm doing wrong?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,632
363
cPanel Access Level
Root Administrator
Hey there! Can you manually check the reverse DNS on the IP address with this command:

Code:
dig -x 1.2.3.4
where "1.2.3.4" is the IP address you're checking. If that returns the hostname, that would confirm the reverse DNS is set up properly.