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rDNS does not match your sending IP

Discussion in 'E-mail Discussion' started by Harlequin, Jun 16, 2019.

  1. Harlequin

    Harlequin Well-Known Member

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    We have a client on the server who is receiving genuine enquiries but when replying their mail goes to SPAM.

    I suspect it's the quantity of links in their response as they are a realtor and send out lots of links to properties.

    I checked their SPAM score with mail-tester.com and got the following response:

    Delivered to internal network by a host with no rDNS
    This may indicate you do not have a rDNS configured for your hostname or the rDNS does not match your sending IP

    I then used "Edit DNS Zone" through WHM and checked that the correct IP (as they have their own) is set and it all appears correct.

    Any suggestions?
     
  2. GOT

    GOT Get Proactive! PartnerNOC

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    You need to have your serverprovider add this for you. The main IP of the server should have an rdns entry for it to point to the full hostname of your server and the hostname of the server should resolve back to your main IP.

    But typically its the server provider that has to enter the rdns for you in their system.
     
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  3. keat63

    keat63 Well-Known Member

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    What GOT says.
    Contact your server provider and ask them to configure RDNS entries at thier end.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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