Harlequin

Well-Known Member
Sep 4, 2011
46
1
58
Santa Cruz de Tenerife, Spain
cPanel Access Level
Root Administrator
Twitter
We have a client on the server who is receiving genuine enquiries but when replying their mail goes to SPAM.

I suspect it's the quantity of links in their response as they are a realtor and send out lots of links to properties.

I checked their SPAM score with mail-tester.com and got the following response:

Delivered to internal network by a host with no rDNS
This may indicate you do not have a rDNS configured for your hostname or the rDNS does not match your sending IP

I then used "Edit DNS Zone" through WHM and checked that the correct IP (as they have their own) is set and it all appears correct.

Any suggestions?
 

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,544
208
343
Chesapeake, VA
cPanel Access Level
DataCenter Provider
You need to have your serverprovider add this for you. The main IP of the server should have an rdns entry for it to point to the full hostname of your server and the hostname of the server should resolve back to your main IP.

But typically its the server provider that has to enter the rdns for you in their system.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363