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rDSN PTR for dedicated server, one shared IP and one dedicated IP

Discussion in 'Bind/DNS/Nameserver' started by Nermin, Apr 19, 2019.

  1. Nermin

    Nermin Registered

    Mar 7, 2017
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    I am having some questions about my PTR records at dedicated server.

    This is the idea:
    We have one shared IP address where we have ~100 web sites.
    Yesterday we bought another IP address and we are planing to buy a domain, install some newsletter PHP script and to offer it to our customers, after we test it.

    In my host provider control panel I have options to change rDNS (PTR).
    Currently it is set as:
    xxxx.xxxx.xxxx.xxx1 ->
    xxxx.xxxx.xxxx.xxx2 ->
    I am not sure why is second PTR so different, maybe generic or something. My host provider is

    xxx1 is main IP and all accounts are currently on it.
    xxx2 is new IP where I would put one account, one domain and send newsletter emails (not spam) from it, so if my customers ruin the IP reputation no big deal, because all normal email correspondence would go thru main IP, at least that is what I think.
    Please correct me I have it wrong.

    Now my question is:
    Can we set up two IP to point at our hostname:
    xxxx.xxxx.xxxx.xxx1 ->
    xxxx.xxxx.xxxx.xxx2 ->
    and what would happen if we do it? Will it ruin something? Will it affect email deliverability?
    We have already enabled sending emails from assigned IP address, tested it, and it works.

    Sorry if this is stupid question, but we had to learn on our mistakes in past and it was not pleasant.

    Thank you
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello @Nermin,

    Take a look at the following document first if you have not already done so:

    How to Configure the Exim Outgoing IP Address - cPanel Knowledge Base - cPanel Documentation

    It explains the steps you will need to take to ensure outgoing email is sent from the individual cPanel account's dedicated IP address.

    For instance, when the Send mail from account's dedicated IP address optionin WHM's Exim Configuration Manager interface is enabled, the individual domain name is automatically defined in the /etc/mailhelo file when the account is assigned a dedicated IP address. Thus, the RDNS record you create for the dedicated IP address should reflect domain.tld instead of hostname.tld. Note that while setting the RDNS record to the individual domain name is recommended, remote mail servers may still accept the emails if the RDNS record is set to the server's hostname.

    Thank you.

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