Read-Only Support WHM Account - Is it possible?

Nerdbopper

Registered
Jan 13, 2015
2
0
1
cPanel Access Level
Root Administrator
Hi guys

We're just in the midst of rolling out a CPanel server to a customer base, where we will be the primary reseller (we may have some small IT partners in the future to be resellers too) however I would quite like to prepare for the support of this server by granting a Read-Only WHM account to view CPanel accounts. Currently, I'm carrying out the majority of customer side housekeeping but as I'm only one man it would be quite nice to get the support staff involved in troubleshooting. Thankfully it's usually only ever basic stuff as explaining SPF records to people.

Ideally the account would only be able to view accounts, log in to their CPanel, perhaps minor administrative things such as resetting passwords. Currently, all the accounts are under a main reseller account so whenever another reseller is created (i.e Support), they are unable to see the accounts listed in the WHM interface. The alternative is giving trusted members the same account credentials but that leaves us open to losing an audit trail if something goes wrong.

Perhaps I have gone about this in the wrong way. Anyone able to give any advice?
 

Infopro

Well-Known Member
May 20, 2003
17,076
523
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
You might be safer to link to the Official cPanel Demo:
cPanel & WHM Live Demo | cPanel, Inc.

There are docs for creating an account and putting it in Demo mode, here:
Manage Demo Mode - cPanel Documentation

There is no way to add a limited, secondary cPanel user account. There is a Feature Request here that you might like to know about:
Multiple cPanel Logins (cPanel Subusers) - cPanel Feature Requests

You might also like to know that you can create Reseller users and limit what they can and can't do in WHM:
Reseller Center - cPanel Documentation
 

Nerdbopper

Registered
Jan 13, 2015
2
0
1
cPanel Access Level
Root Administrator
Cheers. Sounds good, might have to go with that option regarding demo accounts. It's a bit of a pain, as I would like to give my subadmin underlings a get-out for those awful customers who are a nightmare to explain features to.