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Read the FAQ, still need help

Discussion in 'General Discussion' started by Joshjames007, Feb 5, 2009.

  1. Joshjames007

    Joshjames007 Registered

    Feb 5, 2009
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    First, I would like to thank you all for reading, and I hope you can help.

    My name is Josh and I am the web administrator for my band's website at

    However, recently I am no longer able to access the control panel, and I was wondering how I could change my password back to where it was before. I visited the FAQ, and it says I need to click the "Forgot Your Password?" link, however that link is completely absent from the screen.

    I am the only one with the sign in name and password, and now it doesn't work. This is especially frustration because we are paying for a website that can't be updated.

    The cPanel is at

    Please help! If you are unable to help me please direct me to someone who can!
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    You may want to contact the company that hosts your website. I did a WHOIS on your website and got these results:

       Domain servers in listed order:
    Chances are, A Small Orange is the company you are paying to host your website. I recommend you contact them as they can reset your password for you.

    cPanel is software, we do not host any websites.

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