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Reboot by NOC

Discussion in 'General Discussion' started by imagic, May 17, 2003.

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How long does your NOC take to reboot your server (if whm and ssh is also down)?

  1. less than 1 hour

    31 vote(s)
    66.0%
  2. 1 hour

    2 vote(s)
    4.3%
  3. 2 hours

    1 vote(s)
    2.1%
  4. 3 hours

    0 vote(s)
    0.0%
  5. 4 hours

    1 vote(s)
    2.1%
  6. 5 hours

    2 vote(s)
    4.3%
  7. We have remote reboot capabilities

    10 vote(s)
    21.3%
  1. imagic

    imagic Well-Known Member

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    How long does your NOC take to reboot?
     
  2. jimcarter

    jimcarter Well-Known Member

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    We have remote reboot capabilities but you will find that most NOCs will do a reboot within an hour,
    Maybe the poll options should be for minutes?
    A good time is within 5 minutes whilst some can be longer, anything over an hour is unheard of for the NOC I host with and a reboot should never take that long to do really,
    Thanks :)
     
  3. PWSowner

    PWSowner Well-Known Member

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    I agree. Mine always reboots within 5 minutes of being contacted.
     
  4. haze

    haze Well-Known Member

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    Our old NOC would take anywhere from an hour to 14 hours to do a reboot ( dv2 ). I'm very happy we are out of there!
     
  5. dgbaker

    dgbaker Well-Known Member
    PartnerNOC

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    Under an hour with our current NOC. Most tickets acknowledged in about 10 minutes so far.

    We are like you iminteractive, even though ours wasn't (dv2), our old NOC actually had worse issues to deal with like spews and network.
     
  6. imagic

    imagic Well-Known Member

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    Please vote

    cPanel.net Support Ticket Number:

    cPanel.net Support Ticket Number:
     
  7. rhood

    rhood Well-Known Member

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    15 minutes is the maximum it should take to get a reboot.

    cPanel.net Support Ticket Number:
     
  8. imagic

    imagic Well-Known Member

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    bump

    cPanel.net Support Ticket Number:
     
  9. hostcp3

    hostcp3 Well-Known Member

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    From 2 - 15 Minutes, every time.


    Atjeu.com

    cPanel.net Support Ticket Number:
     
  10. techark

    techark Well-Known Member

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    iminteractive you must have pissed someone off at DV2 I have 5 servers there, of course they all come with remote reboot so I seldom have to have them do anything, but when I do it has been 5 minutes.

    NAC has taken up to two hours.

    cPanel.net Support Ticket Number:
     
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