Rebuild Reverse DNS Cache and Update Mail HELO Problem [Exim Configuration Manager]

Operating System & Version
CentOS v7.9.2009
cPanel & WHM Version
v104.0.10
May 13, 2020
12
1
3
Yemen
cPanel Access Level
Root Administrator
Hello.

When rebuild reverse dns cache and update mail hello , i see this error:
Code:
(XID m9phdd) DNS request timeout: 52.xxx.xxx.38.in-addr.arpa/PTR at /usr/local/cpanel/Cpanel/Config/ReverseDnsCache/Update.pm line 67.
at /usr/local/cpanel/Cpanel/Config/ReverseDnsCache/Update.pm line 67.
    Cpanel::Config::ReverseDnsCache::Update::__ANON__(Cpanel::Exception::Timeout=HASH(0x3772430)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 240
    eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 240
    Promise::ES6::_settle_now(Promise::ES6=ARRAY(0x3771a70), Promise::ES6::_REJECTION=REF(0x376d378), 1) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 208
    Promise::ES6::_settle(Promise::ES6=ARRAY(0x3771a70), Promise::ES6::_REJECTION=REF(0x376d378)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 314
    Promise::ES6::_settle_now(Promise::ES6=ARRAY(0x376d3f0), Promise::ES6::_REJECTION=REF(0x376d078), 1) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 208
    Promise::ES6::_settle(Promise::ES6=ARRAY(0x376d3f0), Promise::ES6::_REJECTION=REF(0x376d078)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 314
    Promise::ES6::_settle_now(Promise::ES6=ARRAY(0x376d2a0), Promise::ES6::_REJECTION=REF(0x35315d8), 1) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 208
    Promise::ES6::_settle(Promise::ES6=ARRAY(0x376d2a0), Promise::ES6::_REJECTION=REF(0x35315d8)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Promise/ES6/Backend/PP.pm line 99
    Promise::ES6::__ANON__(Cpanel::Exception::Timeout=HASH(0x3772430)) called at /usr/local/cpanel/Cpanel/DNS/Unbound/Async/Timer.pm line 47
    Cpanel::DNS::Unbound::Async::Timer::_TIME_QUERY_OUT("Cpanel::DNS::Unbound::Async::Timer", Cpanel::DNS::Unbound::Async::Query=HASH(0x376cd60)) called at /usr/local/cpanel/Cpanel/Async/InactivityTimer.pm line 156
    Cpanel::Async::InactivityTimer::__ANON__(ARRAY(0x376d168)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int/AnyEvent/Loop.pm line 213
    AnyEvent::Loop::one_event() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int/AnyEvent/Impl/Perl.pm line 46
    AnyEvent::CondVar::Base::_wait(AnyEvent::CondVar=HASH(0x376d3d8)) called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/x86_64-linux-64int/AnyEvent.pm line 2030
    AnyEvent::CondVar::Base::recv(AnyEvent::CondVar=HASH(0x376d3d8)) called at /usr/local/cpanel/Cpanel/Config/ReverseDnsCache/Update.pm line 76
    Cpanel::Config::ReverseDnsCache::Update::update_reverse_dns_cache() called at /usr/local/cpanel/Whostmgr/API/1/DNS.pm line 30
    Whostmgr::API::1::DNS::update_reverse_dns_cache(HASH(0x2fc8248), Whostmgr::API::1::Utils::Metadata=HASH(0xece5f0), HASH(0x2fc8338)) called at /usr/local/cpanel/Whostmgr/API/1/Utils/Execute.pm line 106
    Whostmgr::API::1::Utils::Execute::__ANON__(Whostmgr::API::1::Utils::Metadata=HASH(0xece5f0), undef, HASH(0x2fc8338), undef) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 240
    Whostmgr::API::1::Data::Wrapper::__ANON__() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 100
    eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 91
    Try::Tiny::try(CODE(0x30dc8b8), Try::Tiny::Catch=REF(0x2fc8160)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 259
    Whostmgr::API::1::Data::Wrapper::execute_internal(CODE(0x2fc82d8), undef, HASH(0x2fc8338), HASH(0x30bf318), undef) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 134
    Whostmgr::API::1::Data::Wrapper::execute(undef, undef, CODE(0x2fc82d8), 0) called at /usr/local/cpanel/Whostmgr/API/1/Utils/Execute.pm line 108
    Whostmgr::API::1::Utils::Execute::execute("DNS", "update_reverse_dns_cache", undef, undef) called at /usr/local/cpanel/Whostmgr/API/1/Utils/Execute.pm line 67
    Whostmgr::API::1::Utils::Execute::execute_or_die("DNS", "update_reverse_dns_cache") called at whostmgr/bin/whostmgr7.pl line 1195
    main::__ANON__() called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 100
    eval {...} called at /usr/local/cpanel/3rdparty/perl/532/lib/perl5/cpanel_lib/Try/Tiny.pm line 91
    Try::Tiny::try(CODE(0x2fc7f68), Try::Tiny::Catch=REF(0xe34120)) called at whostmgr/bin/whostmgr7.pl line 1209
    main::rebuild_rdns_cache("rebuild_rdns_cache") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 366
    Whostmgr::Dispatch::_do_call("rebuild_rdns_cache", HASH(0x2fc52e0), HASH(0x2fc7ea8)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 178
    Whostmgr::Dispatch::dispatch("rebuild_rdns_cache", 1, ARRAY(0x2fc7cf8)) called at whostmgr/bin/whostmgr7.pl line 246
Any help for fix this error please?
 

Attachments

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,499
1,971
363
cPanel Access Level
Root Administrator
Hey there! Is that the IP address of your server? If so, you might want to speak with your hosting provider to ensure that the reverse DNS is properly configured, since that isn't something that would be managed on the cPanel & WHM machine.

If that is properly configured, you might want to try adjusting your resolvers on the server to see if that changes the behavior.