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Receiving Duplicate Emails

Discussion in 'E-mail Discussions' started by loyalcom, Jan 10, 2016.

  1. loyalcom

    loyalcom Member

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    Hello

    my email address md@example.com

    A copy of all incoming mail automatically come to my email address md@example.com

    some i have received same mail 9-10 time.

    How could i setup same mail will received only once.

    Regards

    Mahfuz
     
    #1 loyalcom, Jan 10, 2016
    Last edited by a moderator: Feb 29, 2016
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Have you checked exim mail logs ? Please check it and let us know what exact logs are you getting in server logs file.
     
  3. loyalcom

    loyalcom Member

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    Hello


    Its not a problem. As multiple forward i have received same mail 8-10 times. I want a solution like a filter or option to receive same mail once
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might try creating a Forward, without actually creating the email address.

    Not exactly sure what you're asking about in your original post to be honest.
     
  5. directsupport

    directsupport Member

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    11.54 the problem started happening.

    A few other hosts experiencing the same symptom.

    Exim logs show the email come in once.

    But some emails have downloaded up to 10 times.

    I'm guessing the clients are being told they are new or not downloaded yet?

    Also happens with mutiple devices and email clients.

    Same message ID in the headers in the client program.

    Haven't seen any cPanel staffer recognize that the bug exists yet.

    It doesn't make any logical sense.

    Some emails are downloaded 3 times over time whilst others downloaded 10 times from the same account.

    Before I rolled out 11.54 on my servers this problem did not exist.

    Just POP3 access.

    IMAP is redownloading, just not appearing as duplicates like POP3.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm unaware of any recent threads on these forums concerning an issue like this.
     
  7. bogdan_bf

    bogdan_bf Registered

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    Hi !
    I have the same problems... No fix for that ?
     
  8. directsupport

    directsupport Member

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    If your customers use Outlook 2016 version 16.0.6568.2025 in POP3 mode with "[x] Leave a copy on the server" then this fault will happen and will look like it is other devices or the mail server itself playing up.

    Microsoft has not released an update for this but has provided a couple of work arounds.

    https://support.microsoft.com/en-us/kb/3145116

    The timing with with the release of 11.54 is merely co-incidental.

    Sorry cPanel

    Hope this solves the current problem for others here.
     
  9. directsupport

    directsupport Member

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    Check out the information I posted as a reply to this thread.

    Everyone using Outlook 2016 is affected.

    Microsoft acknowledged the fault a week ago according to the knowledge base article, I must have lost the memo?
     
  10. bogdan_bf

    bogdan_bf Registered

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    I will check if all users with that problem use Outlook 2016. Thank you !
     
    #10 bogdan_bf, Mar 2, 2016
    Last edited: Mar 2, 2016
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