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Receiving Emails Issue

Discussion in 'E-mail Discussions' started by pixels, Oct 10, 2017.

  1. pixels

    pixels Member

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    hi guys
    i have use xenforo 2.0 and i have create admin account with yahoo email
    now i start create first member for test my site .. and i have use gmail email for this account
    when i start create member account after i finish the site send confirmation email to me
    i go to my gmail account but i dont find any confirmation email ? for that i can not active me member account if i dont got the confirmation

    error-1.jpg


    i have go to my admin email that which use yahoo email and i find this email

    Code:
    Mail delivery failed: returning message to sender
    
    Event:failure
    
    User:ajeeb
    Domain:example.com
    From Address:f0f020002000@yahoo.com
    Sender:ajeeb
    Sent Time:Oct 10, 2017 11:57:23 PM
    Sender Host:localhost
    Sender IP:127.0.0.1
    Authentication:localuser
    Spam Score:
    Recipient:aj33b3@gmail.com
    Delivery User:-system-
    Delivery Domain:
    Delivered To:
    Router:lookuphost
    Transport:remote_smtp
    Out Time:Oct 10, 2017 11:57:23 PM
    ID:1e21ad-0008WH-SV
    Delivery Host:gmail-smtp-in.l.google.com
    Delivery IP:173.194.69.26
    Size:4.68 KB
    Result: ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's\n550-5.7.1 DMARC policy. Please contact the administrator of yahoo.com domain if\n550-5.7.1 this was a legitimate mail. Please visit\n550-5.7.1 Control unauthenticated mail from your domain - Gmail Help to learn about the\n550 5.7.1 DMARC initiative. y30si4667388eda.230 - gsmtp
    
    please i need help with this problem
    i can not run my site if this error is there?
     
    #1 pixels, Oct 10, 2017
    Last edited by a moderator: Oct 10, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You should contact your Hosting Provider and ask them to sort this out for you:
    Code:
    Reverse MX A records (PTR)     ERROR: No reverse DNS (PTR) entries. The problem MX records are:
    xxx.xxx.172.163.in-addr.arpa -> no reverse (PTR) detected
    You should contact your ISP and ask him to add a PTR record for your ips 
    That message is displayed by checking your domain at intodns.com

    You should also setup the email transport method in your xenforo settings under Email Options to use proper authentication. You'll find plenty of help on this over at xenforo.com

    GL!
     
    pixels likes this.
  3. pixels

    pixels Member

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    i'm sure about email transport steup
    but i dont know where the problem

    what mean PTR record for your ips ??/
     
  4. 24x7server

    24x7server Well-Known Member

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    Hi,

    ------------------------ ------------------------
    Result: ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain's\n550-5.7.1 DMARC policy. Please contact the administrator of yahoo.com domain if\n550-5.7.1 this was a legitimate mail. Please visit\n550-5.7.1 Control unauthenticated mail from your domain - Gmail Help to learn about the\n550 5.7.1 DMARC initiative. y30si4667388eda.230 - gsmtp
    ------------------------ ------------------------
    The above error points to the DMARC policy. The mail you are sending does not seem to be having a DMARC record applied. Check your settings once and check what email address you are using and whether the domain you are using has DMARC record present..
     
  5. pixels

    pixels Member

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    where can i check DMARC record applied ???
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can setup a DMARC record via the "Zone Editor" option in cPanel. We document information about DMARC records at:

    Zone Editor - Version 66 Documentation - cPanel Documentation

    You will also need to reach out to your web hosting provider to have them ensure RDNS is setup for the mail server's IP address pointing back to the server's hostname.

    Thank you.
     
    pixels likes this.
  7. pixels

    pixels Member

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    i open my Zone Editor and i find those DMARC records
    look at the image
    - Removed -
     
    #7 pixels, Oct 12, 2017 at 6:40 PM
    Last edited by a moderator: Oct 12, 2017 at 8:04 PM
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I've removed your screenshots, it's always a good idea to hide personal information posted on public forums and your screenshot displayed all of your domains on the account needlessly here.

    Just out of one of your screenshots on top is a menu to Add DMARC Record. You can see it here:
    cPadddmarcmenu.jpg
     
    pixels likes this.
  9. pixels

    pixels Member

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    i dont have DMARC Record on my cpanel

    panel-zone.jpg
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You're going to need to contact your Hosting Provider about this. They can help you sort this out.
     
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