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SOLVED Receiving HTML mail as Plain text mail

Discussion in 'E-mail Discussion' started by arsalahmed786, Feb 21, 2018.

  1. arsalahmed786

    arsalahmed786 Member

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    Hi guys, i get new email template from - Removed -
    and send mail to my gmail address from my cPanel using roundclube. Yeah i selected Editor type: HTML before adding HTML.

    then i add and send but receiving as plain text can you tell me why.
     
    #1 arsalahmed786, Feb 21, 2018
    Last edited by a moderator: Feb 21, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you able to reproduce the issue with recipients on multiple remote mail servers? How exactly are you testing the issue?

    Thank you.
     
  3. arsalahmed786

    arsalahmed786 Member

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    i just click New massage => paste HTML code => send. i can't do like this.

    but if i write anything and select and bold the text its will work so i think paste code not working i have to create there?
     
    #3 arsalahmed786, Feb 21, 2018
    Last edited by a moderator: Feb 22, 2018
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Have you reached out to your web hosting provider so they can take a closer look? Also, have you tried reproducing the issue when sending the HTML message to different remote mail servers (E.g. Gmail, Hotmail) and experienced the same results?

    Thank you.
     
  5. arsalahmed786

    arsalahmed786 Member

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    problem solved

    sorry actually i'm pasting code directly instead use of sources code. thanks for the support.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm glad to see you were able to solve the issue. Thank you for sharing the outcome.
     
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