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SOLVED Receiving HTML mail as Plain text mail

Discussion in 'E-mail Discussion' started by arsalahmed786, Feb 21, 2018.

  1. arsalahmed786

    arsalahmed786 Member

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    Hi guys, i get new email template from - Removed -
    and send mail to my gmail address from my cPanel using roundclube. Yeah i selected Editor type: HTML before adding HTML.

    then i add and send but receiving as plain text can you tell me why.
     
    #1 arsalahmed786, Feb 21, 2018
    Last edited by a moderator: Feb 21, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Are you able to reproduce the issue with recipients on multiple remote mail servers? How exactly are you testing the issue?

    Thank you.
     
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  3. arsalahmed786

    arsalahmed786 Member

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    i just click New massage => paste HTML code => send. i can't do like this.

    but if i write anything and select and bold the text its will work so i think paste code not working i have to create there?
     
    #3 arsalahmed786, Feb 21, 2018
    Last edited by a moderator: Feb 22, 2018
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Have you reached out to your web hosting provider so they can take a closer look? Also, have you tried reproducing the issue when sending the HTML message to different remote mail servers (E.g. Gmail, Hotmail) and experienced the same results?

    Thank you.
     
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  5. arsalahmed786

    arsalahmed786 Member

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    problem solved

    sorry actually i'm pasting code directly instead use of sources code. thanks for the support.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm glad to see you were able to solve the issue. Thank you for sharing the outcome.
     
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