Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Receiving mail

Discussion in 'E-mail Discussion' started by ikejinst, Aug 11, 2010.

  1. ikejinst

    ikejinst Registered

    Aug 11, 2010
    Likes Received:
    Trophy Points:
    I've inherited two addresses: and

    The first sends and receives mail properly. The second (, which I'd like to use, sends but does not receive mail.
    Any attempt at sending or replying to mail from receives a "tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-5.1.1 The email account that you tried to reach does not exist."

    Does anyone know what's happening?
  2. cPanelJared

    cPanelJared Technical Analyst

    Feb 25, 2010
    Likes Received:
    Trophy Points:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    What it sounds like, is the account was created on the cPanel server as, and so in /etc/localdomains, the server has only, not, listed. Because of this, it does not know what to do with the mail, and gives up.

    Are you the root/WHM administrator of the server, or do you only have a cPanel account? Adding an entry for just the domain name, without the subdomain, to /etc/localdomains should help, but this must be done by the root user.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice