receiving mails not working for a particular account

sparktino

Member
May 10, 2009
23
0
51
Hello All,

One of my email accounts in a domain can't receive mails and all the senders are getting the following error back.

This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es)
failed:

All other accounts under that domain are working except this. The log is given below.
-------
2012-01-18 10:16:17 1Rna3V-0002Uc-4q <= [email protected] H=blu0-omc1-s18.blu0.hotmail.com P=esmtp S=2432 [email protected]
2012-01-18 10:16:17 1Rna3V-0002Uc-4q => myuser <[email protected]> R=virtual_user T=virtual_userdelivery
2012-01-18 10:16:17 1Rna3V-0002Uc-4q ** |/usr/local/cpanel/bin/autorespond [email protected] /home/cpaneluser/.autorespond ([email protected]) <[email protected]> R=virtual_aliases_nostar T=virtual_address_pipe: return message generated
2012-01-18 10:16:17 1Rna3V-0002Uj-9Z <= <> R=1Rna3V-0002Uc-4q U=mailnull P=local S=3732
2012-01-18 10:16:17 1Rna3V-0002Uc-4q Completed
2012-01-18 10:16:17 1Rna3V-0002Uj-9Z => [email protected] R=lookuphost T=remote_smtp H=mx1.hotmail.com
2012-01-18 10:16:17 1Rna3V-0002Uj-9Z Completed
--------
Can anybody please help to find out the issue.

Regards
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
It looks like that [email protected] is sending an autoresponder back to the hotmail account. Can you check cPanel > Auto Responders area to see what is listed there or cat the contents of /home/cpaneluser/.autorespond/myuser\@mydomain.com file?
 

sparktino

Member
May 10, 2009
23
0
51
Thank you for responding to this issue.

I have already checked that in cpanel interface. I could not see any auto responders set for this account or domain . Also
.autorespond directory does not exists in the home directory of the user. Please let me know if you need any further information regarding this.