The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Recent update causing cron issue with gather-update-logs

Discussion in 'General Discussion' started by wizzy420, Jun 5, 2012.

  1. wizzy420

    wizzy420 Well-Known Member

    Joined:
    Nov 13, 2007
    Messages:
    125
    Likes Received:
    2
    Trophy Points:
    18
    After last update, getting messages from many servers cron output. Any ideas?

    --

    Required parameters omitted.

    Usage: /usr/local/cpanel/scripts/gather-update-logs [options]

    Options:
    --send Specify an existing tarball to send
    --help Brief help message
    --list List existing tarballs available to send
     
  2. Bdzzld

    Bdzzld Well-Known Member

    Joined:
    Apr 3, 2004
    Messages:
    356
    Likes Received:
    1
    Trophy Points:
    18
    I've received the same on all my other servers and only one server had the following :

    Code:
    Unable to start 'atd' (required for try-later) 
    
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We have a possible open internal case about this issue already (59687). I've added this forum thread to that case. We do not currently have a resolution to the case, but you are welcome to submit a bug report ticket to inquire further -> http://go.cpanel.net/bugs

    Please indicate in the ticket subject the case number if at all possible.
     
  4. ClookNETAlec

    ClookNETAlec Member
    PartnerNOC

    Joined:
    Feb 26, 2009
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    We've had at least one report of the same issue that the OP noted. If you need me to open a bug report please let me know and I'll do so.
     
  5. turbo2ltr

    turbo2ltr Member

    Joined:
    Jun 3, 2011
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    Same here.
    Code:
    Required parameters omitted.
    
    Usage: /usr/local/cpanel/scripts/gather-update-logs [options]
    
       Options:
         --send        Specify an existing tarball to send
         --help        Brief help message
         --list        List existing tarballs available to send
     
  6. skyknight

    skyknight Active Member

    Joined:
    May 1, 2007
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    6
    i having same problem with my servers
     
  7. X-Line

    X-Line Member

    Joined:
    Sep 17, 2005
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Output from your job 61

    +1


    Code:
    Required parameters omitted.
    
    Usage: /usr/local/cpanel/scripts/gather-update-logs [options]
    
       Options:
         --send        Specify an existing tarball to send
         --help        Brief help message
         --list        List existing tarballs available to send
     
  8. rmackay

    rmackay Well-Known Member

    Joined:
    Nov 26, 2002
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    6
    I had this happen today as well and it coincided with a server crash. I am hoping that the two are not related.
     
  9. epaslv

    epaslv Member

    Joined:
    May 18, 2010
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    All of our Servers have the same problm. We use Centos 6 and 5.8 it appaers on all.
     
  10. morissette

    morissette Well-Known Member

    Joined:
    May 24, 2009
    Messages:
    119
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Austin, TX
    cPanel Access Level:
    Root Administrator
    seen it looks like an issue in upcp not passing args correctly to gather-update-logs
     
  11. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    We tracked down the issue and it was due to a limitation on a server gathering the log files for updates. It should no longer be happening on machines now. We are also revising the code to correct for this type of issue in the future. Thanks for the reports to help determine the cause and resolve it!
     
  12. rmackay

    rmackay Well-Known Member

    Joined:
    Nov 26, 2002
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    6
    Looks like whatever this is seems to be causing my server to hit massive server loads when the cron job runs for updating the logs,etc. (CentOS 5.8 system)

    Could this be related in some way? (happened again last night)
     
  13. rmackay

    rmackay Well-Known Member

    Joined:
    Nov 26, 2002
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    6
    also - seems to be somewhere linked to the mysql process as thats what is causing the massive loads when either upcp or one of the logging processes is being run via the cron job.
     
  14. ffeingol

    ffeingol Well-Known Member
    PartnerNOC

    Joined:
    Nov 9, 2001
    Messages:
    215
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    DataCenter Provider
    We found that with the latest release (rolled in Monday night for us) that the eximstats MySQL database got restructured (at least one index was rebuilt). While that process was running the server load / MySQL usage spiked up quite a bit. The eximstats db (at least on our servers) is fairly large 2 - 4 GB so rebuilding indexes can take a while.
     
  15. rmackay

    rmackay Well-Known Member

    Joined:
    Nov 26, 2002
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    6
    That must be the problem here as well. Is there an easy way to avoid this problem? Perhaps some way to clear the eximstats tables or something like that? The server goes bonkers whenever this job runs.
     
  16. ffeingol

    ffeingol Well-Known Member
    PartnerNOC

    Joined:
    Nov 9, 2001
    Messages:
    215
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    DataCenter Provider
    I'd suggest opening a ticket with cPanel. The changes to the eximstats table should be a one time thing.
     
  17. rmackay

    rmackay Well-Known Member

    Joined:
    Nov 26, 2002
    Messages:
    75
    Likes Received:
    0
    Trophy Points:
    6
    The retention level for eximstats in the database defaults to 90 days, which creates a HUGE table. I think this might be part of the issue.
     
  18. Misiek

    Misiek Well-Known Member

    Joined:
    Feb 23, 2004
    Messages:
    93
    Likes Received:
    0
    Trophy Points:
    6
    Same problem started by my servers how to correct this :

    Required parameters omitted.

    Usage: /usr/local/cpanel/scripts/gather-update-logs [options]

    Options:
    --send Specify an existing tarball to send
    --help Brief help message
    --list List existing tarballs available to send

    Required parameters omitted.

    Usage: /usr/local/cpanel/scripts/gather-update-logs [options]

    Options:
    --send Specify an existing tarball to send
    --help Brief help message
    --list List existing tarballs available to send
     
  19. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    If it is happening again, you will need to submit a ticket to us.
     
  20. alanmcki

    alanmcki Registered

    Joined:
    Dec 5, 2012
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi I have had exactly the same problem. I had an email with the error below in straight after updating cPanel to 11.34.0.11:

    Required parameters omitted.

    Usage: /usr/local/cpanel/scripts/gather-update-logs [options]

    Options:

    --send Specify an existing tarball to send

    --help Brief help message

    --list List existing tarballs available to send.

    Is it something to worry about?
     
Loading...

Share This Page