Recipient discarded

Mago

Registered
Jan 20, 2022
2
0
1
Mexico
cPanel Access Level
Website Owner
I'm having an issue in the track delivery, emails from 1 specific address are marked as success but then discarded :

Found another old thread with the same issue, Staff member asked for the /var/log/exim_mainlog but there was no more replies that I could follow.
I don't think I can get my /var/log/exim_mainlog since I don't have root access, but already asked host support for it, will update if they deliver it.

On my side there is a blacklist filter, but none matches the address or IP from the person that is sending the email.

What could I check for problems?

Thanks.

vent:success
success
User:user
Domain:mydomain.com
From Address:[email protected]
Sender:[email protected]
Sent Time:Jan 20, 2022, 10:44:10 AM
Sender Host:IP
Sender IP:IP
Authentication:dovecot_plain
Spam Score:
Recipient:discarded
Delivery User:discarded
Delivery Domain:
Delivered To:discarded
Router:
Transport:
Out Time:Jan 20, 2022, 10:44:10 AM
ID:1nAbUC-0001MD-1c
Delivery Host:localhost
Delivery IP:127.0.0.1
Size:6.41 KB
Result:Accepted
 

Mago

Registered
Jan 20, 2022
2
0
1
Mexico
cPanel Access Level
Website Owner
Webhosting provided the exigrep [email protected] /var/log/exim_mainlog

2022-01-17 15:15:54.404 [177130] 1n9YPu-000k4w-Sl H=([IP]) [IP]:56935 I=[IP]:465 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.2)"
2022-01-17 15:15:54.405 [177130] 1n9YPu-000k4w-Sl <= [email protected] H=([IP]) [IP]:56935 I=[IP]:465 P=esmtpsa L.- X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no SNI=mydomain.com A=dovecot_plain:[email protected] S=26686 M8S=0 RT=429496 id=[email protected] T="Fwd: Action Required - Imports Longstandings - Gate Out full with\n Det/Dem Notification" from <[email protected]> for [email protected] [email protected] [email protected] [email protected]
2022-01-17 15:15:59.088 [177530] 1n9YPu-000k4w-Sl => discarded (system filter)
2022-01-17 15:15:59.089 [177530] 1n9YPu-000k4w-Sl Completed QT=8s

2022-01-17 15:16:34.988 [177130] 1n9YQZ-000k4w-MX H=([IP]) [IP]:56935 I=[IP]:465 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.7)"
2022-01-17 15:16:34.989 [177130] 1n9YQZ-000k4w-MX <= [email protected] H=([IP]) [IP]:56935 I=[IP]:465 P=esmtpsa L.- X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no SNI=mydomain.com A=dovecot_plain:[email protected] S=62200 M8S=0 RT=429496 id=[email protected] T="FWD: EMAIL SUBJECT" from <[email protected]> for [email protected] [email protected] [email protected] [email protected]
2022-01-17 15:16:45.401 [179352] 1n9YQZ-000k4w-MX => discarded (system filter)
2022-01-17 15:16:45.402 [179352] 1n9YQZ-000k4w-MX Completed QT=13s

2022-01-18 18:00:48.827 [102478] 1n9xT1-000Qes-7u H=([IP]) [IP]:63815 I=[IP]:465 Warning: "SpamAssassin as cpaneleximscanner detected OUTGOING smtp message as NOT spam (1.7)"
2022-01-18 18:00:48.828 [102478] 1n9xT1-000Qes-7u <= [email protected] H=([IP]) [IP]:63815 I=[IP]:465 P=esmtpsa L.- X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no SNI=mydomain.com A=dovecot_plain:[email protected] S=65902 M8S=0 RT=429496 id=[email protected] T="FWD: EMAIL SUBJECT" from <[email protected]> for


That's the entire text they sent. I redacted the emails and IP, not sure if I should had done that. The sender of the email was "[email protected]" received and discarded by "[email protected]"
The ones from otherdomain are third party emails from 3 different accounts, some of those addresses were marked as filtered before (not received, and spam score of 0) when sending to "user", "user3" @mydomain.com and other account also from my domain but not mentioned in the log.
 

cPanelAnthony

Administrator
Staff member
Oct 18, 2021
1,046
111
118
Houston, TX
cPanel Access Level
Root Administrator
Hello! The following indicates to me that there may be an email filter discarding this message.

Code:
2022-01-17 15:16:45.401 [179352] 1n9YQZ-000k4w-MX => discarded (system filter)
Could you review all email filters and verify whether or not this appears to be the issue?