I am working to recover account details for my site that were lost after moving on from our previous agency. Struggling to find the right contact. Please advise.
Whomever you moved to, your new Hosting Provider, would probably be the best people to contact concerning your account login with them.
This doc may be of some use to you:
documentation.cpanel.net
This doc may be of some use to you:
How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation
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