SOLVED Recreate account

[Roed]

Hi,
I had some trouble with a new email account and I then decided to start all over and deleted the account to start from scratch.

Now when I want to create this again I get this error even though I just deleted the whole account:
Error: The system failed to create the user: A record of the type “sub” named “dennis” at the domain already exists.

Not sure what this "sub" is but I have looked around and cannot find any records matching this.

Any input is greatly appreciated.
Thanks.

 

[cPanelLauren]

Hello,

There is an open case on this behavior and a workaround as noted here: In Progress - [CPANEL-25891] Email Account creation (after a previous deletion) fails when using "Provide alternate email"

The workaround is as follows:

1. Open cPanel >> User Manager.
2. Delete the email user that you previously removed and are attempting to create again.
3. Browse to cPanel >> Email Accounts and create the email account.

Looking at the internal case it looks like the issue is resolved in v90 of cPanel & WHM which is currently in the EDGE Tier

 

[Roed]

Thank you very much.
Yes that did solve the issue.