SOLVED Recreate account

Roed

Registered
Jul 29, 2020
2
1
3
DK
cPanel Access Level
Website Owner
Hi,
I had some trouble with a new email account and I then decided to start all over and deleted the account to start from scratch.

Now when I want to create this again I get this error even though I just deleted the whole account:
Error: The system failed to create the user: A record of the type “sub” named “dennis” at the domain already exists.

Not sure what this "sub" is but I have looked around and cannot find any records matching this.

Any input is greatly appreciated.
Thanks.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,298
1,279
313
Houston
Hello,

There is an open case on this behavior and a workaround as noted here: In Progress - [CPANEL-25891] Email Account creation (after a previous deletion) fails when using "Provide alternate email"

The workaround is as follows:


1. Open cPanel >> User Manager.
2. Delete the email user that you previously removed and are attempting to create again.
3. Browse to cPanel >> Email Accounts and create the email account.
Looking at the internal case it looks like the issue is resolved in v90 of cPanel & WHM which is currently in the EDGE Tier
 
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