redirect but got an infinite loop error

arjanvr

Well-Known Member
Dec 13, 2013
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cPanel Access Level
Root Administrator
Hello,

I tried to make http://subdomain.domain.com redirect to https://subdomain.domain.com for a client of mine in cpanel. I go to redirect and leave type at permanent. Then i select the subdomain and where it should go redirect too I put in https://subdomain.domain.com (offcourse the correct subdomain but with https). Now when I save I get a an infinite loop error. It seems it wants to keep looping this redirect which offcourse all my browsder denie.

What I am I doing wrong here I would assume this is the only way to redirect in cPanel.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello :)

Does the script installed on the subdomain already attempt to redirect to any secure content? Also, are there any existing redirect rules in the .htaccess file within the public_html directory or subdirectory associated with the subdomain?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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There are no such script or .htaccess settings as far as i know
You should be able to view the directory contents via File Manager in cPanel or with a FTP client in order to see if any .htaccess files exist and if they contain any existing entries.

Thank you.
 

arjanvr

Well-Known Member
Dec 13, 2013
113
1
18
cPanel Access Level
Root Administrator
You should be able to view the directory contents via File Manager in cPanel or with a FTP client in order to see if any .htaccess files exist and if they contain any existing entries.

Thank you.
I got the problem on my own site on http://clients.hostingdreams.nl when trying for redirect to https://clients.hostingdreams.nl but there are in both main dirs only empty .htaccess files so that cannot be it.

This is on my VPS, my client has the same issues on his reseller account
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.