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rejected by non-SMTP ACL: failed to expand ACL string

Discussion in 'E-mail Discussion' started by informatica rme, Feb 3, 2017.

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  1. informatica rme

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    Hi i ve got this issue and i don't know if its a normal warning or is there something going wrong with my system suddenly.

    Thank you
    Code:
    ----
    
    A message that you sent was rejected by the local scanning code that
    
    
    checks incoming messages on this system. The following error was given:
    
    
    
    local configuration problem
    
    
    ------ This is a copy of your message, including all the headers.
    
    
    ------ No more than 100K characters of the body are included.
    
    
    
    Received: from root by hostXXX.DomainXXX with local (Exim 4.87)
    
     
    #1 informatica rme, Feb 3, 2017
    Last edited by a moderator: Feb 3, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    Could you search for this message in /var/log/exim_mainlog and let us know the output? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Ensure to only post the entry associated with the failed message, and replace real domain names and IP addresses with examples.

    Thank you.
     
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  3. ljj3

    ljj3 Active Member

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    If I might add to this...

    Received one of these from each of my VPS's following the upgrade to 62.0 Build 8. The message was the log from the update. Never saw this before - and mail seems to be working properly.

    My suspicion is there is some sort of timing issue - some process not ready when the mail is sent out...

    - Lou
     
  4. martygra

    martygra Registered

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    I'm receiving the same message on two cPanel servers. When they complete their update and try to send the notification email, it fails.
    exim_mainlog has the following log line:
    The ACL is resolve_vhost_owner but I'm not sure how to correct this issue. Exim appears to be working except for when this update notification tries to send.
     
  5. bear

    bear Well-Known Member

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    Same here, and pretty much the exact same log line.
    Same error on both servers.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Internal case CPANEL-10701 is open to address the following Exim error that can occur during the update to cPanel version 62:

    I'll update this thread with more information on the status of this case as it becomes available.

    Thank you.

    Update: The internal case was closed as it was no longer reproducible. cPanel version 62 is at end-of-life status.
     
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    #6 cPanelMichael, Feb 8, 2017
    Last edited: Feb 27, 2018
    informatica rme likes this.
  7. jecsh

    jecsh Registered

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    Is there any update to this yet?

    I am unable to get any emails sent from contact forms on all my websites on my server and get the same error message...
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello @jecsh,

    The case is still open at this time, however you can try rebuilding the Exim configuration file as a workaround:

    Code:
    /scripts/buildeximconf
    Let us know if that helps.

    Thank you.
     
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