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Rejected RCPT

Discussion in 'General Discussion' started by katamiaw, Dec 9, 2009.

  1. katamiaw

    katamiaw Member

    Jun 18, 2009
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    I have this error many times in the logs:

  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst Staff Member

    Nov 5, 2008
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    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    The quoted log detail is normal to see when the e-mail client software is not configured to use SMTP Authentication. It will be necessary to ensure that the e-mail client software application is configured to use SMTP Authentication; this is where the e-mail client software is configured to use the e-mail account username and password to log-in (authenticate) as a legitimate or valid e-mail account that exists on the server.

    How to do check the SMTP Authentication setting depends on what e-mail client software application is being used to attempt sending e-mail via SMTP. Using your preferred Internet search engine I recommend to include the phrase "SMTP Authentication" in addition to including the software application name and version in the search criteria; this will help pinpoint further resources that detail how to configure the applicable e-mail software.
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