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Remote backup directory change?

Discussion in 'Data Protection' started by uk01, Nov 2, 2017.

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  1. uk01

    uk01 Well-Known Member

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    Hi, I got disk full errors tonight from the remote destination.

    When I checked I was confused as there was no incremental backups for tonight or last night (since v68 update). The last folder in /home/ was 2 days old.

    Then by accident I found them in /root/home/. It seems v68 started putting them in /root.

    Am I correct in thinking it has started complete new backups? I'm assuming so as it filled my drive 100%. So I can ditch the old ones without affecting the integrity of the new folders?

    Why has this changed?
     
    #1 uk01, Nov 2, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look at your system to verify what actually happened?

    Thank you.
     
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    #2 cPanelMichael, Nov 3, 2017
  3. brt

    brt Well-Known Member

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    I'm seeing this as well, and only on the remote site.

    Backups used to be in /[servername]/[backup directory]/2017-11-09 and now appear to be going to /[servername]/[backup directory]/home/[servername]/2017-11-09.

    ?????
     
    #3 brt, Nov 9, 2017
    Last edited: Nov 9, 2017
  4. brt

    brt Well-Known Member

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    Ah, the Backup Directory that you enter in Backup Settings for the remote host appears to have changed to relative, so the path is doubled up.

    Old path was:
    /backup/path

    New path is:
    /backup/path/backup/path

    Why did this change?
     
    #4 brt, Nov 9, 2017
  5. 24x7server

    24x7server Well-Known Member

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    Hi,

    Can you share the screenshot of the path you are referring to? This would give a clear picture of what is happening.
     
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    #5 24x7server, Nov 9, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    This behavior stems from the following case implemented in cPanel version 68:

    Fixed case CPANEL-15309: Backup Rsync transport: make link-dest option absolute.

    Internal case CPANEL-16515 is now open to determine if the new behavior is by design, and if so, to ensure we document that information. I'll update this thread with more information on the status of this case as it becomes available.

    Thank you.
     
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    #6 cPanelMichael, Nov 10, 2017
  7. brt

    brt Well-Known Member

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    I can't tell you how frustrating this is. Is there any way to currently use an absolute directory path anymore?

    If I enter "/backup/path" it still puts the backup inside the user folder under "{userdir}/backup/path/*".

    This behavior is new as of this last week or two.
     
    #7 brt, Nov 12, 2017
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can use the following value to define the root directory until a resolution is published:

    Code:
    /../
    Thank you.
     
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    #8 cPanelMichael, Nov 13, 2017
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To update, it was determined the current behavior is by design. Per the case:

    Thank you.
     
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    #9 cPanelMichael, Dec 6, 2017
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