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remote backup server error

Discussion in 'Data Protection' started by winger, Dec 4, 2012.

  1. winger

    winger Member

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    we are using a new remote ftp server to store our backups, this new server is working fine with other application, however, cpanel backups are not working, we got this error:

    any help to fix that?

    what ports must be open at the remote server?

    []'s
    winger
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to test the FTP connection from an outside source to see if that gives you any clues:
    Gene6 FTP Server ™ - Online FTP Test

    If that works as expected, you might check user permissions for that FTP user on the remote server.
     
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