Remote ftp bakcup problem

project

Member
Oct 27, 2009
23
0
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Greece
cPanel Access Level
Root Administrator
Hello guys,
i am experiencing the following problem:
I have set up WHM to take a remote backup to a remote ftp server which is located inside my office. All accounts are backed up with no problem, but only one account has file size 0. This account occupies about 3,5G of space in my server.

Allthough the backup is not taken, i have found that there are some folders with the name of this account in /home/cpbackuptmp/cpbackup/daily.

Why this backup is stored in this folder and not to my remote ftp server??
Any ideas how to fix this??

Thank you in advance
Konstantinos
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

Please check the cPanel backup logs to determine if there were any errors during the transfer of this archive to the remote FTP server. The cPanel backup logs are located within:

Code:
# /usr/local/cpanel/logs/cpbackup
Thank you.
 

project

Member
Oct 27, 2009
23
0
51
Greece
cPanel Access Level
Root Administrator
Hi,
the logs shows the following error.

Code:
....
Creating Archive ....
gzip: stdout: Disk quota exceeded

ERROR: tar of backup archive returned error 13
[cpbackup] Failed to back up account xxxxxxxx
[cpbackup] Copying daily backups to weekly backups for retention
...
How do i fix this error??

Thank you!
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello,

Typically, this error indicates the partition in question has exceeded the quota:

Code:
gzip: stdout: Disk quota exceeded
Do you have /backup on a different partition or is it in / partition? If it is and the space isn't sufficiently large to take the backup, then you could see that occur. The files have to write somewhere during creation before ftping to the remote machine. If the backups are being created in /backup and have 0 size, then it is that folder and the partition it is in reaching quota limits.

Thanks!