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Remote FTP validation problem

Discussion in 'General Discussion' started by jibon57, Feb 21, 2014.

  1. jibon57

    jibon57 Member

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    Hello,

    I brought a premium account from uploaded.net & I want to store my backup files there. They provide me FTP account to upload my files. But when I tried to validate FTP from backup configuration cpanel it's showing this error:

    "Error: Validation for transport “ftp.uploaded.net” failed: Could not download test file: Backup/validate.tmp-85555-1392975707.txt: Permission denied."

    When the server got automatic backup it's sending me this error message:

    Backup destination "Uploaded.net" has been disabled on

    +===================================+
    | Transport Disabled |
    +===================================+
    | Name: Uploaded.net
    | Type: FTP
    | Remote Host: ftp.uploaded.net
    |
    | Reason: Could not download test file:
    MSM/validate.tmp-73270-1392966006.txt: Permission denied.


    Uploaded.net don't support to download files by FTP. How can I bypass this limitation from cpanel ? I can see my backups not transferring to uploaded.net. Please help me. Thanks in advance :).
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. jibon57

    jibon57 Member

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    Yes, Everything is fine with ftp information
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. jibon57

    jibon57 Member

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    I changed folder name correctly from Backup to MSM
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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  7. jibon57

    jibon57 Member

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    I have already discussing there:
    cPanel tickets ID# 4596439

    - - - Updated - - -

    No the problem still there
     
  8. jibon57

    jibon57 Member

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    Hi cPanelMichael
    Any update?
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Yes, per the ticket, the primary issue here is that your FTP server provider does not allow you to download files. Our backup system requires the ability to download files to validate the destination. Please contact your FTP server provider to see if they can lift this restriction.

    Thank you.
     
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