Remote FTP validation problem

[jibon57]

Hello,

I brought a premium account from uploaded.net & I want to store my backup files there. They provide me FTP account to upload my files. But when I tried to validate FTP from backup configuration cpanel it's showing this error:

"Error: Validation for transport “ftp.uploaded.net” failed: Could not download test file: Backup/validate.tmp-85555-1392975707.txt: Permission denied."

When the server got automatic backup it's sending me this error message:

Backup destination "Uploaded.net" has been disabled on

+===================================+
| Transport Disabled |
+===================================+
| Name: Uploaded.net
| Type: FTP
| Remote Host: ftp.uploaded.net
|
| Reason: Could not download test file:
MSM/validate.tmp-73270-1392966006.txt: Permission denied.


Uploaded.net don't support to download files by FTP. How can I bypass this limitation from cpanel ? I can see my backups not transferring to uploaded.net. Please help me. Thanks in advance .

 

[cPanelMichael]

Hello

Are you entering a specific path under "Backup Directory" when configuring the remote FTP backup server?

Thank you.

 

[jibon57]

Yes, Everything is fine with ftp information

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[jibon57]

I changed folder name correctly from Backup to MSM

 

[cPanelMichael]

I changed folder name correctly from Backup to MSM

Did that resolve the issue?

 

[jibon57]

I have already discussing there:
cPanel tickets ID# 4596439

- - - Updated - - -

Hello

Are you entering a specific path under "Backup Directory" when configuring the remote FTP backup server?

Thank you.

Did that resolve the issue?

No the problem still there

 

[jibon57]

Hi cPanelMichael
Any update?

 

[cPanelMichael]

Yes, per the ticket, the primary issue here is that your FTP server provider does not allow you to download files. Our backup system requires the ability to download files to validate the destination. Please contact your FTP server provider to see if they can lift this restriction.

Thank you.