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Remote Root Account Transfer never finish

Discussion in 'General Discussion' started by jwhoster, Jun 19, 2014.

  1. jwhoster

    jwhoster Registered

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    The Remotely Root Account Transfer is stuck by 82%. It seem all files has being transfered but i cannot stop or clear the transfer.

    What should I do?

    Thanks
     
  2. cPanelNick

    cPanelNick Administrator
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    Please open a ticket using the link in my signature.
     
  3. jwhoster

    jwhoster Registered

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    hi Nick,

    try to open a ticket and get The provided IP and support access id do not match even I user

    wget -q -O - http://www.cpanel.net/showip.cgi
    /usr/local/cpanel/cpanel -S` as the root user

    information

    Thanks
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    You can email cs[@]cpanel.net directly if you are having trouble submitting a support ticket. They can assist you in opening a ticket and direct the account transfer issue over to our technical support department.

    Thank you.
     
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