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Remote Root Account Transfer Warnings

Discussion in 'Data Protection' started by John Schmerold, Jul 15, 2017.

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  1. John Schmerold

    John Schmerold Well-Known Member

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    I am transferring from one cpanel server to another. The log is filled with these warnings:
    Code:
    (XID ccjksv) rsync streaming failed: The “/usr/bin/rsync” command (process 6174) reported error number 12 when it ended.
    (XID zjcqud) rsync streaming failed: The “/usr/bin/rsync” command (process 6186) reported error number 12 when it ended.
    (XID zfcwut) rsync streaming failed: The “/usr/bin/rsync” command (process 6196) reported error number 12 when it ended.
    (XID 4w838c) rsync streaming failed: The “/usr/bin/rsync” command (process 6202) reported error number 12 when it ended.
    (XID kn8wzx) rsync streaming failed: The “/usr/bin/rsync” command (process 6204) reported error number 12 when it ended.
    (XID cry25f) Streaming failed: The system failed to execute the operation on the remote server “204.12.xxxx.yyy” because of an error: (XID ynjjka) Token login requires an SSL connection
     /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 6206) reported error number 1 when it ended.
    (XID 99qmys) Streaming failed: The system failed to execute the operation on the remote server “204.12.xxxx.yyy” because of an error: (XID nrwujb) Token login requires an SSL connection
     /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 6211) reported error number 1 when it ended.
    (XID d65nd3) Streaming failed: The system failed to execute the operation on the remote server “204.12.xxxx.yyy” because of an error: (XID g5mzbn) Token login requires an SSL connection
     /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 6214) reported error number 1 when it ended.
    (XID 7sxd3e) Streaming failed: The system failed to execute the operation on the remote server “204.12.xxxx.yyy” because of an error: (XID v8wbgf) Token login requires an SSL connection
     /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 6217) reported error number 1 when it ended.
    (XID zc4rvb) Streaming failed: The system failed to execute the operation on the remote server “204.12.xxxx.yyy” because of an error: (XID x4wtaa) Token login requires an SSL connection
     /usr/bin/gtar: This does not look like a tar archive /usr/bin/gtar: Exiting with failure status due to previous errors : The “/usr/local/cpanel/bin/whm_xfer_download-ssl” command (process 6220) reported error number 1 when it ended.
    
    
     
    #1 John Schmerold, Jul 15, 2017
    Last edited by a moderator: Jul 15, 2017
  2. Jcats

    Jcats Well-Known Member

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    Are the accounts transferring at all?

    If not, there is a connection issue between the servera, can you try simply SSH'ing from the server you are migrating FROM to the server you are migrating TO?
     
  3. John Schmerold

    John Schmerold Well-Known Member

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    I can ssh between servers. I am transferring all accounts to a new server. I know they are communicating because I am getting other errors such as this one: Set EasyApache4 PHP version for domain “katy.com” to “inherit” because version “ea-php71” is not installed

    I installed php 7.1 on the new server to deal with that issue :)
     
  4. Jcats

    Jcats Well-Known Member

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    Yeah this is a tough one because we need to see more of the logs.

    If you go into WHM > "Review Transfers and Restores"

    and click one of the ones throwing the error, does it show more logging before rsync throws the error code.
     
  5. John Schmerold

    John Schmerold Well-Known Member

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    Jcats, thank you so much for your willingness to help.

    The log is attached.
     
  6. Jcats

    Jcats Well-Known Member

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    Meh, nothing useful.

    I would try running rsync manually on one of the accounts:

    Code:
    rsync -ahvz /home/fastnet1/ remoteserver:/home/fastnet1/
    otherwise it has to be related to that token error, but see what happens if you run rsync manually.
     
  7. John Schmerold

    John Schmerold Well-Known Member

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    That worked. I wonder if the problem was caused by my specifying an IP address for the source server, as a consequence, there is no way to validate the ssl certificate.

    I'll try that and report back - unless you have other ideas.

    Thanks again!
     
  8. John Schmerold

    John Schmerold Well-Known Member

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    We have a winner. When specifying "Remote Server Address", the Transfer tool needs a host name so it can verify the SSL certificate.

    Thanks for your help.
     
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  9. Jcats

    Jcats Well-Known Member

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    Ah awesome, good find!
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hi @John Schmerold,

    I'm glad you were able to address the issue. I'd like to reproduce this behavior in a test environment to determine if we should open an internal case to prevent this from happening, or to improve our documentation to note the requirement to use the hostname. Could you verify which versions of cPanel were installed on the source and destination servers? Additionally, which options were selected in "WHM >> Transfer Tool" when initiating the transfer?

    Thanks!
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, this issue should be addressed by internal case CPANEL-14509:

    Fixed case CPANEL-14509: Transfer Tool: Handle source servers on early versions of 11.64 properly.

    The resolution is currently published to cPanel version 66, and is planned for inclusion with cPanel version 64 in a future build. You can monitor the cPanel 64 change log to see when it's published at:

    64 Change Log - Change Logs - cPanel Documentation

    Thank you.
     
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  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, this case is now published with cPanel version 64.0.36 (Available in the Release build tier).

    Thanks!
     
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