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Remote User Account Transfer: Failed to extract the archive

Discussion in 'General Discussion' started by Karen Soto, Oct 31, 2018.

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  1. Karen Soto

    Karen Soto Registered

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    I'm trying to migrate from WHM to another, both from different providers. I used the Remote User Account Transfer because I was getting a lot of warnings with the Transfer tool method.

    Here is the error I get through Remote User Account Transfer:

    Code:
    Starting “RESTORE” for “Account” “removed”.
    Restore File: /home/cpmove-removed-1541008900.tar.gz
    Restore Reseller Privs: no
    Restricted mode: no
    Express mode: no
    Target “/home” on host “XXXXXXXXX” has 219.79 GB free and requires at least 39 bytes free, which includes space for temporary files.
    The “Reseller” restore module has the following areas disabled by request: “all”
    ArchiveManager
    Preparing archive for restoration …
    Calculating disk space needed …
    Done.
    Target “/home/cpanelpkgrestore.TMP.work.848ca73d/unsafe_to_read_archive” on host  “XXXXXXXXX” has 219.79 GB free and requires at least 39 bytes free, which includes space for temporary files.
    ArchiveManager
    Failed to extract the archive at “/home/cpmove-removed-1541008900.tar.gz”: The tar archive extraction failed because of the error “The “/bin/gtar --no-same-owner --use-compress-program=/usr/local/cpanel/bin/gzip-wrapper --preserve-permissions --extract --directory /home/cpanelpkgrestore.TMP.work.848ca73d/unsafe_to_read_archive --file /home/cpmove-procon-1541008900.tar.gz” command (process 23125) reported error number 2 when it ended.”: pigz: skipping: <stdin> unrecognized format /bin/gtar: Child returned status 1 /bin/gtar: Error is not recoverable: exiting now
    Removing copied archive “/home/cpmove-removed-1541008900.tar.gz” from the local server …
    Failed: Account Restore Failed: “Failed to extract the archive at “/home/cpmove-removed-1541008900.tar.gz”: The tar archive extraction failed because of the error “The “/bin/gtar --no-same-owner --use-compress-program=/usr/local/cpanel/bin/gzip-wrapper --preserve-permissions --extract --directory /home/cpanelpkgrestore.TMP.work.848ca73d/unsafe_to_read_archive --file /home/cpmove-removed-1541008900.tar.gz” command (process 23125) reported error number 2 when it ended.”: pigz: skipping: <stdin> unrecognized format /bin/gtar: Child returned status 1 /bin/gtar: Error is not recoverable: exiting now ”
    


    And here are the warnings I got from transfer tool:

    Code:
    Cpanel::Exception::Database::Error/(XID u256vz) The system received an error from the “MySQL” database “mysql”: 1146 (Table 'roundcube.users' doesn't exist)
    at /usr/local/cpanel/Cpanel/DBI.pm line 200.
    Cpanel::DBI::_create_exception(Cpanel::DBI::Mysql::db=HASH(0x3ac3360), "DBD::mysql::db selectall_arrayref failed: Table 'roundcube.us"..., undef) called at /usr/local/cpanel/Cpanel/DBI.pm line 188
    Cpanel::DBI::_error_handler("DBD::mysql::db selectall_arrayref failed: Table 'roundcube.us"..., Cpanel::DBI::Mysql::db=HASH(0x3ac3360), undef) called at /usr/local/cpanel/Cpanel/Mysql/Backup.pm line 200
    Cpanel::Mysql::Backup::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x3ba68e0), Try::Tiny::Catch=REF(0x3b83448)) called at /usr/local/cpanel/Cpanel/Mysql/Backup.pm line 205
    Cpanel::Mysql::Backup::fetch_backup_as_hr(Cpanel::Mysql::Basic=HASH(0x3a8cc78), HASH(0x359db58), ARRAY(0x34a4260)) called at /usr/local/cpanel/Cpanel/Pkgacct/Components/Mysql.pm line 571
    Cpanel::Pkgacct::Components::Mysql::_fetch_mysql_backup(Cpanel::Pkgacct::Components::Mysql=HASH(0x3a50dd0)) called at /usr/local/cpanel/Cpanel/Pkgacct/Components/Mysql.pm line 88
    Cpanel::Pkgacct::Components::Mysql::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x39e9840), Try::Tiny::Catch=REF(0x39e1ca8)) called at /usr/local/cpanel/Cpanel/Pkgacct/Components/Mysql.pm line 95
    Cpanel::Pkgacct::Components::Mysql::perform(Cpanel::Pkgacct::Components::Mysql=HASH(0x3a50dd0)) called at /usr/local/cpanel/Cpanel/Pkgacct.pm line 162
    Cpanel::Pkgacct::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x39e1c18), Try::Tiny::Catch=REF(0x39e1c90)) called at /usr/local/cpanel/Cpanel/Pkgacct.pm line 168
    Cpanel::Pkgacct::perform_component(Cpanel::Pkgacct=HASH(0x35ac808), "Mysql") called at /usr/local/cpanel/scripts/pkgacct line 942
    Script::Pkgacct::script("Script::Pkgacct", "--use_backups", "--serialized_output", "--skiphomedir", "removed", "''", "--split", "--compressed", ...) called at /usr/local/cpanel/scripts/pkgacct line 152
    Script::Pkgacct::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x1951020), Try::Tiny::Catch=REF(0x197ef30)) called at /usr/local/cpanel/scripts/pkgacct line 162
     
    #1 Karen Soto, Oct 31, 2018
    Last edited by a moderator: Oct 31, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @Karen Soto

    Do you happen to have root access to the old server? I believe the issue is most likely related to Roundcube for both of the issues. I'd like to see if it's running mysql or sqlite, you can find this out by running the following:
    Code:
    grep db_dsnw /usr/local/cpanel/base/3rdparty/roundcube/config/config.inc.php
    If it's running MySQL can you run the following:

    Code:
    /scripts/convert_roundcube_mysql2sqlite
    And then attempt using the transfer tool to transfer once more?

    Thanks!
     
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