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Remote user account Transfer

Discussion in 'General Discussion' started by webmastersmind, Aug 8, 2017.

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  1. webmastersmind

    webmastersmind Registered

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    Hi! During a transfer of an account to another one, I encountered the following error and I don't know how to fix it.

    I apologize if I posted in the wrong section and thank you for taking the time to help me.
    Have a nice day!

    That's what I wanted to do.
    That is the error:
    transfer.png
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you have root access to both the source and destination servers? If so, try using the following option instead:

    "WHM >> Transfer Tool"

    Or, if you do not have root access to the source server, it's preferable to generate a full account backup via cPanel on the source server and then restore the backup file on the destination server via the "WHM >> Restore a Full Backup/cpmove file" option.

    Thank you.
     
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