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remove bouncing email addresses ?

Discussion in 'E-mail Discussions' started by constantine, Jan 20, 2011.

  1. constantine

    constantine Active Member

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    I'm using exim . how can I check that

    how many Soft bounces (4xx) does it take to be removed from the list?

    how many Hard bounces (5xx) does it take to be removed from the list?
     
  2. coinfeuropea

    coinfeuropea Registered

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    I have same problem with Yahoo.

    Someone knows how to manage these parameters?
     
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Could you please define what specific area is being discussed? We do have this option in WHM > Exim Configuration Editor:

    Thanks for clarifying what specific area is being referenced for the question.
     
  4. coinfeuropea

    coinfeuropea Registered

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    Hi,
    The problem is this:
    Yahoo has stuck with a temporary code:

    SMTP error from remote mail server after initial connection:
    mta6.am0.yahoodns.net host [67,195,103,233]: 421 4.7.1 [TS03] All messages will be permanently deferred from xxx.xxx.xxx.xxx.

    I followed the instructions and filled out the form with a specific answer that I think it's automatic, I have these questions:

    Hello Massimo,

    Thank you for writing to Yahoo! Mail.

    We appreciate your responses to the questionnaire.

    However, we will need clarification on the items (*) below:

    * Privacy Policy URL

    * If you do remove bouncing email addresses, how many Soft bounces (4xx) does it take to be removed from you list?

    * If you do remove bouncing email addresses, how many hard bounces (5xx) does it take to be removed from you list?

    Once we have Received the above information, we will make every attempt to resolve your concern.

    How do I know which numbers to put in the answer?

    Where can I find the number of Soft and Hard Bounce Bounce?

    There is the possibility to configure Exim to these values?

    Thank you for an answer and greetings

    Massimo
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    This isn't a question relating to cPanel or exim. This is a question about your mailing list program and how many bounces you get for emails you send out using that mailing list before you remove the address. Mailing list programs do not normally automatically remove them. That's the job of the mailing list administrator. So, how many times does an email you send out bounce before you remove it from your mailing list?
     
  6. SoftDux

    SoftDux Well-Known Member

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    Does anyone know how to configure WHM / Exim not to resent 5xx bounce messages to Yahoo?
     
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