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Remove spam check when using external spam filtering?

Discussion in 'E-mail Discussion' started by kenneth-vkd, Dec 13, 2017.

  1. kenneth-vkd

    kenneth-vkd Member

    Apr 1, 2017
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    DataCenter Provider
    Some of our customers use external spam filtering services for their email accounts.
    After migrating some of these customers to our new WHM/cPanel infrastructure, we have started to get reports of all incoming email being prefixed with "***SPAM***".
    To fix the issue, we tried to whitelist the IP-addresses of the spam filtering services SMTP servers, in the Apache SpamAsassin configuration for an affected cPanel account.

    How can we make it so that when using a spam filtering service, then the email is not spam checked in cPanel or at least the "***SPAM***" is not added?
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    You could add the IP addresses of the spam filtering SMTP servers to the "Trusted SMTP IP addresses" option under the "Access Lists" tab in "WHM >> Exim Configuration Manager >> Basic Editor". Per it's description:

    IP addresses exempt from all SMTP sender, recipient, spam, and relaying checks. IP addresses you enter here are stored in /etc/skipsmtpcheckhosts. These senders must still use an RFC-compliant HELO name if the Require RFC-compliant HELO setting is enabled.

    Thank you.
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