Removed RBL from Exim, Still Bouncing Mail

I was using sorbs as one of the RBLs in Exim. But it keeps bouncing mail for a client that though they use gmail as their server, they have forwarders on my server set up. Some gmail servers get on sorbs, so if they resend they often get another IP that is not on sorbs and it goes through.

I removed sorbs from this server but it still is bouncing on or more of these google servers. How do I get rid of it completely?

 

I'll try. It's been a while. In WHM I went to Exim Configurations -> RBL. I had 3 and sorbs was one. I clicked the radio button for Sorbs from on to off and clicked Save. That was the first step, but I was still getting complaints that email was being blocked by Sorbs. So I went back and clicked on the Manage button on the RBL screen and deleted references to Sorbs and clicked Save.

After continued complaints I did to a grep for the one user and here's an example with actual domains changed to protect the innocent :

2015-02-02 10:52:41 H=mail-wi0-f197.google.com [209.85.212.197]:40014 I=[69.50.241.226]:25 X=TLSv1:RC4-SHA:128 F=<khsu-allstaff+bncBD2NX2OMHUILR456UYCRUBBJ6DGLQ@somecollege.edu> rejected RCPT <user@domain.org>: "JunkMail rejected - mail-wi0-f197.google.com [209.85.212.197]:40014 is in an RBL, see Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?209.85.212.197"

Also if I just do a grep sorbs exim_mainlog I get tons of results.

Finally I looked at /etc/exim.conf and found:

# BEGIN INSERT SORBS_rbl

deny message = JunkMail rejected - $sender_fullhost is in an RBL, see $dnslist_text
hosts = +backupmx_hosts
dnslists = dnsbl.sorbs.net

warn
!hosts = 209.17.115.53 : 209.17.115.51 : 75.109.250.204 : 69.50.246.34 : 108.174.96.51
dnslists = dnsbl.sorbs.net
set acl_m8 = 1
set acl_m9 = "JunkMail rejected - $sender_fullhost is in an RBL, see $dnslist_text"

warn
condition = ${if eq {${acl_m8}}{1}{1}{0}}
ratelimit = 0 / 1h / strict / per_conn
log_message = "Increment Connection Ratelimit - $sender_fullhost because of RBL match"

drop
condition = ${if eq {${acl_m8}}{1}{1}{0}}
message = ${acl_m9}


# END INSERT SORBS_rbl

 

Any help? Now users are complaining about sorbs rejecting mail from mxlogic servers.

 

I don't really like doing so, but it seems my only option is to edit /etc/exim.conf, removing the whole sorbs block and then restarting exim. Anyone have a better idea? Is this a good idea?

 

Not helpful. The whole point of this thread is that yes, I added sorbs as a custom rbl at "WHM Home » Service Configuration » Exim Configuration Manager". Then I removed sorbs because of all the issues, again using "WHM Home » Service Configuration » Exim Configuration Manager". However, mail is STILL being bounced by sorbs.

Earlier you, cPanelMichael asked me to recount the steps I used to remove it which I did, and then notices that sorbs was still in /etc/exim.conf. I really just want to know the best/safest way to get rid if it.

 

Never mind. Commented out the sorbs block in exim.conf. Seems to be working fine. No more sorbs blocking.