deadlock

Well-Known Member
May 12, 2002
58
0
306
When I go to Reseller Center -> Remove Reseller Privileges it seems to remove the account (no longer shows under Reseller Center) but when I go to Show Reseller Accounts it still shows at the bottom as a reseller (normal accounts show as root). I've tried re-adding and removing it again, same thing.

Is there a way to remove the reseller account completely without removing the user account itself?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
11
313
Houston, TX
cPanel Access Level
Root Administrator
When I go to Reseller Center -> Remove Reseller Privileges it seems to remove the account (no longer shows under Reseller Center) but when I go to Show Reseller Accounts it still shows at the bottom as a reseller (normal accounts show as root). I've tried re-adding and removing it again, same thing.

Is there a way to remove the reseller account completely without removing the user account itself?
Removing reseller privileges *should* do what you intend it to do (remove reseller privileges without removing the user account). I'd recommend submitting a ticket regarding this issue so our technicians can take a closer look at it. I've noticed a few issues on various forums regarding reseller accounts in the past day or so.