The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Removing Subaccounts in User Manager?

Discussion in 'General Discussion' started by mandm, Jun 3, 2016.

Tags:
  1. mandm

    mandm Registered

    Joined:
    Jun 3, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chicago, IL
    cPanel Access Level:
    DataCenter Provider
    I have a few subaccounts listed in the User Manager section of cPanel for my account. They seem to be privileged (starred) users with FTP enabled but they don't show up in my FTP accounts section and I don't recognize time. I'd like to remove them but there appears to be no removal option.

    Does anyone know how I can remove these?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,474
    Likes Received:
    202
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You can't edit or remove the two with the stars they're your cPanel account, tied to the system.

    The docs don't specifically explain this, but you might like to know there are docs on this feature all the same:
    User Manager - Documentation - cPanel Documentation
     
  3. mandm

    mandm Registered

    Joined:
    Jun 3, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chicago, IL
    cPanel Access Level:
    DataCenter Provider
    The issue here is that there is an additional third starred user that cannot be removed and I have no idea where it came from.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,474
    Likes Received:
    202
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Out of curiosity, whats the full name on that 3rd user? You should have: cpaneluser and cpaneluser_logs

    What else do you see with a star on it?
     
  5. mandm

    mandm Registered

    Joined:
    Jun 3, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Chicago, IL
    cPanel Access Level:
    DataCenter Provider
    It's an email address with the domain name of the cpanel account the name in the email doesn't seem to match anything related to any kind of standard cpanel convention, but I do have the cpaneluser and cpaneluser_logs users as well. From what I can tell it was added either at the same time the account was created or shortly after.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,474
    Likes Received:
    202
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Was the account created for you, or did you create it?
     
Loading...

Share This Page