Rename user with mail in linked node


Well-Known Member
Feb 6, 2012
cPanel Access Level
Root Administrator

I don't know if it's a bug or there is something bad in my server configuration, but renaming an account with mail in linked node results in error "cPanel user does not exist in the database map", referring the linked node server.

I've tried using /scripts/rebuild_dbmap in both servers, but the mail node does not have database roles, so it skips.

Any help is welcome, but for this time I returned mail to standard node, rename and distribute again, without problems.


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
I did the following to set up an environment for this test:

-created serverA with the cPanel account
-created serverB
-linked serverA to serverB
-used WHM >> Modify an Account to change the username

I confirmed the username was updated both on the web server and the linked node, so at this time I'm not able to reproduce the issue. It seems like there is something else happening with your particular environment that is causing the problem.

If you'd like to open a ticket with our team we'd be happy to do some additional testing on our end. If you do that, please post the ticket number here so I can follow along on my end and keep this thread updated with new details.