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renamed account, broke something

Discussion in 'General Discussion' started by Xavier Crespin, Apr 14, 2016.

  1. Xavier Crespin

    Xavier Crespin Member

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    Hi,

    I've just imported a website from another hoster into my whm installation, created the account under the hostname example.com
    It worked fine.
    Sometime later in the day i changed my mind and renamed the user account (in whm, not in cpanel) example.fr
    And damn! i was wrong, the main domain is example.com so i changed it back to example.com

    Now it still works but only with the www prefix. www.example.com shows the website, but example.com gives me the example.com/cgi-sys/defaultwebpage.cgi error message.

    Any idea how i can fix this without recreating the account from scratch?

    Thanks
     
    #1 Xavier Crespin, Apr 14, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 14, 2016
  3. Xavier Crespin

    Xavier Crespin Member

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    Yep, that did it, i had my head so stuck up in other issues, i forgot the basics in troubleshooting...
    Thanks a lot, and sorry for the dumb post!
     
    #3 Xavier Crespin, Apr 15, 2016
    Last edited: Apr 15, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 17, 2016
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