The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

renamed account, broke something

Discussion in 'General Discussion' started by Xavier Crespin, Apr 14, 2016.

  1. Xavier Crespin

    Xavier Crespin Member

    Joined:
    Mar 21, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Earth
    cPanel Access Level:
    Root Administrator
    Hi,

    I've just imported a website from another hoster into my whm installation, created the account under the hostname example.com
    It worked fine.
    Sometime later in the day i changed my mind and renamed the user account (in whm, not in cpanel) example.fr
    And damn! i was wrong, the main domain is example.com so i changed it back to example.com

    Now it still works but only with the www prefix. www.example.com shows the website, but example.com gives me the example.com/cgi-sys/defaultwebpage.cgi error message.

    Any idea how i can fix this without recreating the account from scratch?

    Thanks
     
    #1 Xavier Crespin, Apr 14, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,294
    Likes Received:
    1,208
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    #2 cPanelMichael, Apr 14, 2016
  3. Xavier Crespin

    Xavier Crespin Member

    Joined:
    Mar 21, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Earth
    cPanel Access Level:
    Root Administrator
    Yep, that did it, i had my head so stuck up in other issues, i forgot the basics in troubleshooting...
    Thanks a lot, and sorry for the dumb post!
     
    #3 Xavier Crespin, Apr 15, 2016
    Last edited: Apr 15, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    36,294
    Likes Received:
    1,208
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    #4 cPanelMichael, Apr 17, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - renamed account broke
  1. ffeingol

    11.52 upgrade - antirelayd renamed to popbeforesmtp

    ffeingol, Oct 13, 2015, in forum: E-mail Discussions
    Replies:
    3
    Views:
    1,098
    cPanelMichael
    Oct 14, 2015
  2. Augusto Will

    Move all mails from all accounts to spam folder if some header is found

    Augusto Will, Jul 20, 2017 at 1:20 PM, in forum: E-mail Discussions
    Replies:
    2
    Views:
    34
    Augusto Will
    Jul 20, 2017 at 1:59 PM
  3. haulpd

    Push notifications when cPanel account login

    haulpd, Jul 20, 2017 at 12:03 PM, in forum: cPanel Developers
    Replies:
    2
    Views:
    44
    haulpd
    Jul 20, 2017 at 8:47 PM
  4. Juan Lopez

    SOLVED Email accounts error migrating from plesk

    Juan Lopez, Jul 19, 2017 at 3:09 AM, in forum: Migrate to cPanel
    Replies:
    2
    Views:
    44
    Juan Lopez
    Jul 20, 2017 at 3:16 AM
  5. ladydi711

    Splitting out Reseller and associated accounts to another server

    ladydi711, Jul 17, 2017 at 10:38 AM, in forum: General Discussion
    Replies:
    1
    Views:
    38
    cPanelMichael
    Jul 17, 2017 at 1:24 PM

Share This Page