renamed account, broke something

[Xavier Crespin]

Hi,

I've just imported a website from another hoster into my whm installation, created the account under the hostname example.com
It worked fine.
Sometime later in the day i changed my mind and renamed the user account (in whm, not in cpanel) example.fr
And damn! i was wrong, the main domain is example.com so i changed it back to example.com

Now it still works but only with the www prefix. www.example.com shows the website, but example.com gives me the example.com/cgi-sys/defaultwebpage.cgi error message.

Any idea how i can fix this without recreating the account from scratch?

Thanks

 

[cPanelMichael]

Now it still works but only with the www prefix. www.example.com shows the website, but example.com gives me the example.com/cgi-sys/defaultwebpage.cgi error message.

Hello

Try clearing the browser and DNS cache on the machine to ensure you are not seeing that page due to cached data:

How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[Xavier Crespin]

Yep, that did it, i had my head so stuck up in other issues, i forgot the basics in troubleshooting...
Thanks a lot, and sorry for the dumb post!

 

[cPanelMichael]

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.