Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

renamed account, broke something

Discussion in 'General Discussion' started by Xavier Crespin, Apr 14, 2016.

  1. Xavier Crespin

    Xavier Crespin Member

    Joined:
    Mar 21, 2016
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Earth
    cPanel Access Level:
    Root Administrator
    Hi,

    I've just imported a website from another hoster into my whm installation, created the account under the hostname example.com
    It worked fine.
    Sometime later in the day i changed my mind and renamed the user account (in whm, not in cpanel) example.fr
    And damn! i was wrong, the main domain is example.com so i changed it back to example.com

    Now it still works but only with the www prefix. www.example.com shows the website, but example.com gives me the example.com/cgi-sys/defaultwebpage.cgi error message.

    Any idea how i can fix this without recreating the account from scratch?

    Thanks
     
    #1 Xavier Crespin, Apr 14, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,404
    Likes Received:
    2,049
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Apr 14, 2016
  3. Xavier Crespin

    Xavier Crespin Member

    Joined:
    Mar 21, 2016
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Earth
    cPanel Access Level:
    Root Administrator
    Yep, that did it, i had my head so stuck up in other issues, i forgot the basics in troubleshooting...
    Thanks a lot, and sorry for the dumb post!
     
    #3 Xavier Crespin, Apr 15, 2016
    Last edited: Apr 15, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,404
    Likes Received:
    2,049
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Apr 17, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - renamed account broke
  1. bhanu2217

    New Thread Create new cPanel account via API

    bhanu2217, Mar 25, 2019 at 7:04 AM, in forum: cPanel Developers
    Replies:
    0
    Views:
    32
    bhanu2217
    Mar 25, 2019 at 7:04 AM
  2. messierjulie

    New Thread Email accounts management

    messierjulie, Mar 25, 2019 at 6:48 AM, in forum: E-mail Discussion
    Replies:
    0
    Views:
    67
    messierjulie
    Mar 25, 2019 at 6:48 AM
  3. Luana Premoli

    What is Account Backups Section?

    Luana Premoli, Mar 22, 2019 at 7:24 AM, in forum: Data Protection
    Replies:
    3
    Views:
    49
    Infopro
    Mar 22, 2019 at 10:49 AM
  4. albatroz

    Partial backup didn't include email accounts

    albatroz, Mar 21, 2019 at 12:18 PM, in forum: Data Protection
    Replies:
    7
    Views:
    127
    cPanelLauren
    Mar 26, 2019 at 9:45 AM
  5. nosajix

    Read Status after Manual Move of Email Accounts

    nosajix, Mar 21, 2019 at 8:36 AM, in forum: E-mail Discussion
    Replies:
    5
    Views:
    226
    cPanelMichael
    Mar 26, 2019 at 11:32 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice