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Report settings don't persist between sessions

Discussion in 'User Experience' started by imacurious, Feb 5, 2017.

  1. imacurious

    imacurious Member

    Mar 9, 2005
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    Using cPanel 11 with paper_lantern theme {60.0.36)

    1) Customers are complaining that various report settings do not persist between sessions, whereas they previously did.

    For example:

    In one cPanel session go to Email -> Track Delivery, and then change Table view options to add a couple of extra columns beyond the default set (eg. add Sender Host & Sender IP to the list of columns displayed) The extra columns appear during that cPanel session but revert to the limited number of columns in the Deault set next time you use Email -> Track Delivery

    In older versions of cPanel, the additional columns the user added WOULD persist between sessions.

    Are there any user-accessible 'fixes' for this issue?
    #1 imacurious, Feb 5, 2017
    Last edited by a moderator: Feb 6, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator

    I'm unable to reproduce this behavior. I logged in via cPanel and browsed to the "Track Delivery" option. I then enabled the following preferences:

    Show Successes
    Show Deferred
    Show Failures
    Show In-Progress

    Upon logging out of cPanel, and logging back in, these preferences remained enabled. You can check the status of the following file when saving changes to this interface:

    Can you confirm if this file is updated when making changes to the preferences, and if so, confirm if this file changes when you logout of cPanel?

    Thank you.
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