Reporting-MTA: dns

[Muneef]

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

XXXXXX
The mail server could not deliver mail to XXXXX. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
Reporting-MTA: dns; XXXXXX

Action: failed
Final-Recipient: rfc822;XXXX
Status: 5.0.0

 

[Muneef]

How can I resolve this

 

[cPRex]

Hey there! Is this message coming in to your machine or something you are trying to send out?

 

[Muneef]

when I sending an email through Cpanel webmail I will get an error message

 

[cPRex]

Thanks for the additional details. Is the message being bounced back by the remote mail system or is it not leaving the server at all?

 

[Muneef]

if I select remote server email can send but email not receiving.


if a local email can receiving can't send the email

 

[cPRex]

Thanks for the details. Is your server currently configured to handle mail? The MX records for the domain should point to the system that handle mail, so if the mail should *not* be handled by the local machine you should select the remote MX server. That would also keep you from receiving mail on the local server.

Can you check the MX record in the domain's DNS to see the settings there?

 

[Muneef]

MX record showing. without mail.

just showing domain.only.

 

[cPRex]

That would indicate that the mail and the web hosting is designed to point to the same location. Is that how you'd like to have things setup - both the website and the email on the same cPanel server?

 

[Muneef]

 

[Muneef]

note that, I am using VPS server through WHM account.

 

[cPRex]

That looks normal to me. Is the main A record for the domain also pointed to the cPanel server?

 

[Muneef]

if you don't mind can you login to my pc and check. Please help me

 

[cPRex]

If you have root access to the server, you're welcome to submit a ticket so we can check the settings on our end. You can do that through WHM or through the link in my signature.

I see you also opened two other threads with email issues. Could we close those and get them all handled in the ticket then?

 

[Muneef]

Yes, I have root access.

in where I can submit the ticket.

 

[cPRex]

If you are logged into WHM you can go to Create Support Ticket to get that sent to our team.

For now, I'll close the other threads you had opened so we can work through the ticket, but let me know if you need anything else.

 

[Muneef]

I unable to create a ticket for this account.


getting error message :


(XID hb5mh2) The system failed to load the module “Whostmgr::TicketSupport::Token” because of an error: Whostmgr/TicketSupport/Token.pm did not return a true value at (eval 3) line 1.
BEGIN failed--compilation aborted at (eval 3) line 1.
at /usr/local/cpanel/Cpanel/LoadModule.pm line 77.
Cpanel::LoadModule::load_perl_module("Whostmgr::TicketSupport::Token") called at whostmgr/bin/whostmgr7.pl line 979
main::create_support_ticket("create_support_ticket") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 274
Whostmgr::Dispatch::_do_call("create_support_ticket", HASH(0x1a302d8), HASH(0x1a30b60)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 172
Whostmgr::Dispatch::dispatch("create_support_ticket", 1, ARRAY(0x1a30a28), HASH(0x1a30b60)) called at whostmgr/bin/whostmgr7.pl line 204

 

[cPRex]

You can send an email directly to [email protected] if you're having difficulty with this through WHM.

 

[Muneef]

an email has been sent.
subject WHM email issues.

 

[cPRex]

Great - we'll get on that soon!