In Progress (Requesting Help) | Having 403 Forbidden Error | mail.example.com is showing as my homepage.

MrOwlSky · Nov 29, 2021

Hello everyone! I'm new to CPANEL and WHM, and I'm running into a strange issue I don't know how to resolve.

Question: Some reason when I go to my website homepage https://domain.com gives me this error:

Forbidden

Click to expand...

You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

But when I go to https://mail.domain.com it shows my regular homepage. Why is mail.svscraft.com considered my homepage, but my actual homepage is giving me an error?

Details: I've installed CPANEL/WHM on a VPS using Centos 7. I'm using Cloudflare as my primary domain register. I have attached screenshots to this forum posting to show my current settings.

cPanelAnthony · Nov 30, 2021

Hello! Please avoid providing domain names and IP addresses as they are considered sensitive information. Could you try tailing the Apache error log while generating one of these 403 errors? This should get us more information regarding why these errors occur.

Code:

tail -f /etc/apache2/logs/error_log

MrOwlSky · Nov 30, 2021

cPanelAnthony said:
Hello! Please avoid providing domain names and IP addresses as they are considered sensitive information. Could you try tailing the Apache error log while generating one of these 403 errors? This should get us more information regarding why these errors occur.

Code:

tail -f /etc/apache2/logs/error_log

Thank you! Here is the error listed below:

[Tue Nov 30 03:44:22.335001 2021] [:notice] [pid 13802] ModSecurity: LIBXML compiled version="2.9.7"
[Tue Nov 30 03:44:22.335003 2021] [:notice] [pid 13802] ModSecurity: Status engine is currently disabled, enable it by set SecStatusEngine to On.
[Tue Nov 30 03:44:22.365482 2021] [:notice] [pid 13805] mod_ruid2/0.9.8 enabled
[Tue Nov 30 03:44:22.368180 2021] [mpm_prefork:notice] [pid 13805] AH00163: Apache/2.4.51 (cPanel) OpenSSL/1.1.1l mod_bwlimited/1.4 configured -- resuming normal operations
[Tue Nov 30 03:44:22.368205 2021] [core:notice] [pid 13805] AH00094: Command line: '/usr/sbin/httpd'
[Tue Nov 30 04:43:14.293775 2021] [core:crit] [pid 15921] (13)Permission denied: [client :39006] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/username/public_html/' is executable
[Tue Nov 30 04:43:14.317646 2021] [core:crit] [pid 13813] (13)Permission denied: [client :39012] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/username/public_html/' is executable
[Tue Nov 30 05:09:37.470683 2021] [core:crit] [pid 13812] (13)Permission denied: [client 185.189.182.234:33498] AH00529: /home/username/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/svscraft/public_html/' is executable
[Tue Nov 30 07:17:06.501735 2021] [core:error] [pid 13809] [client :52286] AH10244: invalid URI path (/cgi-bin/.%2e/.%2e/.%2e/.%2e/bin/sh)
[Tue Nov 30 07:21:10.041893 2021] [cgi:error] [pid 13811] [client :28607] AH02811: script not found or unable to stat: /var/www/html/setup.cgi

Note, it says "/home/svscraft/public_html/.htaccess pcfg_openfile: unable to check htaccess file" I don't have any .htaccess files inside that file path location.

cPanelAnthony · Nov 30, 2021

Hello! Since the .htaccess is a hidden file, you might see it. Can you get a reading if you run the following command while replacing "username" with the cPanel user?

Code:

stat /home/username/public_html/.htaccess

If so, can you provide me the output while censoring the username? Also, please keep usernames and IP addresses censored as it is sensitive information.

MrOwlSky · Nov 30, 2021

I've tried using the file manager to "show hidden files" and it doesn't have an htaccess file at all. I used the root access via terminal and it also shows no htaccess file.

Stat results:

Code:

[{UserNameHidden}@vps ~]# sudo stat /home/{UserNameHidden}/public_html/.htaccess
stat: cannot stat ‘/home/{UserNameHidden}/public_html/.htaccess’: No such file or directory


[{UserNameHidden}@vps ~]# stat /home/{UserNameHidden}/public_html/.htaccess
stat: cannot stat ‘/home/{UserNameHidden}/public_html/.htaccess’: No such file or directory

Find results:

Code:

[{UserNameHidden}@vps ~]# sudo find / -name .htaccess
/usr/local/cpanel/base/3rdparty/roundcube/config/.htaccess
/usr/local/cpanel/base/3rdparty/roundcube/logs/.htaccess
/usr/local/cpanel/base/3rdparty/roundcube/public_html/.htaccess
/usr/local/cpanel/base/3rdparty/roundcube/temp/.htaccess
/usr/local/cpanel/base/3rdparty/roundcube/.htaccess
/usr/local/cpanel/base/horde/content/.htaccess
/usr/local/cpanel/base/horde/content/config/.htaccess
/usr/local/cpanel/base/horde/content/lib/.htaccess
/usr/local/cpanel/base/horde/.htaccess
/usr/local/cpanel/base/horde/config/.htaccess
/usr/local/cpanel/base/horde/lib/.htaccess
/usr/local/cpanel/base/horde/locale/.htaccess
/usr/local/cpanel/base/horde/rpc/.htaccess
/usr/local/cpanel/base/horde/templates/.htaccess
/usr/local/cpanel/base/horde/imp/config/.htaccess
/usr/local/cpanel/base/horde/imp/lib/.htaccess
/usr/local/cpanel/base/horde/imp/locale/.htaccess
/usr/local/cpanel/base/horde/imp/templates/.htaccess
/usr/local/cpanel/base/horde/nag/config/.htaccess
/usr/local/cpanel/base/horde/nag/lib/.htaccess
/usr/local/cpanel/base/horde/nag/locale/.htaccess
/usr/local/cpanel/base/horde/nag/templates/.htaccess
/usr/local/cpanel/base/horde/ingo/config/.htaccess
/usr/local/cpanel/base/horde/ingo/lib/.htaccess
/usr/local/cpanel/base/horde/ingo/locale/.htaccess
/usr/local/cpanel/base/horde/ingo/templates/.htaccess
/usr/local/cpanel/base/horde/mnemo/config/.htaccess
/usr/local/cpanel/base/horde/mnemo/lib/.htaccess
/usr/local/cpanel/base/horde/mnemo/locale/.htaccess
/usr/local/cpanel/base/horde/mnemo/templates/.htaccess
/usr/local/cpanel/base/horde/kronolith/config/.htaccess
/usr/local/cpanel/base/horde/kronolith/feed/.htaccess
/usr/local/cpanel/base/horde/kronolith/lib/.htaccess
/usr/local/cpanel/base/horde/kronolith/locale/.htaccess
/usr/local/cpanel/base/horde/kronolith/templates/.htaccess
/usr/local/cpanel/base/horde/turba/config/.htaccess
/usr/local/cpanel/base/horde/turba/lib/.htaccess
/usr/local/cpanel/base/horde/turba/locale/.htaccess
/usr/local/cpanel/base/horde/turba/templates/.htaccess
/usr/local/cpanel/base/horde/timeobjects/config/.htaccess
/usr/local/cpanel/base/horde/timeobjects/lib/.htaccess
/usr/local/cpanel/base/horde/timeobjects/locale/.htaccess
/usr/local/cpanel/base/horde/trean/config/.htaccess
/usr/local/cpanel/base/horde/trean/lib/.htaccess
/usr/local/cpanel/base/horde/trean/locale/.htaccess
/usr/local/cpanel/base/horde/trean/templates/.htaccess
/usr/local/cpanel/3rdparty/php/73/lib/php/data/horde/scripts/.htaccess
/usr/local/cpanel/3rdparty/php/73/lib/php/data/turba/scripts/.htaccess

cPanelAnthony · Nov 30, 2021

Can you try giving me the stat output of the public_html directory?

Code:

stat /home/username/public_html

MrOwlSky · Nov 30, 2021

cPanelAnthony said:
Can you try giving me the stat output of the public_html directory?

Code:

stat /home/username/public_html

Here you go.

Stat /home/{UserNameHidden}:

Code:

[{UserNameHidden}@vps ~]# sudo stat /home/{UserNameHidden}
  File: ‘/home/{UserNameHidden}’
  Size: 4096            Blocks: 8          IO Block: 4096   directory
Device: 801h/2049d      Inode: 54527280    Links: 15
Access: (0711/drwx--x--x)  Uid: ( 1001/{UserNameHidden})   Gid: ( 1003/{UserNameHidden})
Context: system_u:object_r:home_root_t:s0
Access: 2021-11-30 00:50:47.220203509 +0000
Modify: 2021-11-29 20:45:03.863632523 +0000
Change: 2021-11-29 20:45:03.863632523 +0000
 Birth: -

Stat /home/{UserNameHidden}/public_html:

Code:

[{UserNameHidden}@vps ~]# sudo stat /home/{UserNameHidden}/public_html
  File: ‘/home/{UserNameHidden}/public_html’
  Size: 141             Blocks: 0          IO Block: 4096   directory
Device: 801h/2049d      Inode: 79693793    Links: 7
Access: (0750/drwxr-x---)  Uid: ( 1001/{UserNameHidden})   Gid: ( 1003/{UserNameHidden})
Context: system_u:object_r:home_root_t:s0
Access: 2021-11-30 01:44:36.742598411 +0000
Modify: 2021-11-30 01:40:12.993704624 +0000
Change: 2021-11-30 01:40:12.993704624 +0000
 Birth: -

cPanelAnthony · Dec 1, 2021

Hello again,

To confirm, are the ownerships username/nobody or username/username for the UID and GID?

MrOwlSky · Dec 1, 2021

cPanelAnthony said:
Hello again,

To confirm, are the ownerships username/nobody or username/username for the UID and GID?

It shows the ownership as username/username

cPanelAnthony · Dec 1, 2021

MrOwlSky said:
It shows the ownership as username/username

Can you try setting them to username/nobody and let me know if this fixes the issue?

chown username.nobody /home/username/public_html

MrOwlSky · Dec 1, 2021

cPanelAnthony said:
Can you try setting them to username/nobody and let me know if this fixes the issue?

chown username.nobody /home/username/public_html

Edited: I changed the name and did a "stat /home/username" and "stat /home/username/public_html" it shows the "Gid: ( 99/ nobody)" has changed but the UID still shows my user name account.

I refreshed the page and it still doesn't work.

Code:

[[email protected] ~]# stat /home/username
  File: ‘/home/username’
  Size: 4096            Blocks: 8          IO Block: 4096   directory
Device: 801h/2049d      Inode: 54527280    Links: 15
Access: (0711/drwx--x--x)  Uid: ( 1001/username)   Gid: (   99/  nobody)
Context: system_u:object_r:home_root_t:s0
Access: 2021-11-30 00:50:47.220203509 +0000
Modify: 2021-11-29 20:45:03.863632523 +0000
Change: 2021-12-01 16:02:08.307566606 +0000
Birth: -

[[email protected] ~]# stat /home/username/public_html
  File: ‘/home/username/public_html’
  Size: 141             Blocks: 0          IO Block: 4096   directory
Device: 801h/2049d      Inode: 79693793    Links: 7
Access: (0750/drwxr-x---)  Uid: ( 1001/username)   Gid: (   99/  nobody)
Context: system_u:object_r:home_root_t:s0
Access: 2021-11-30 01:44:36.742598411 +0000
Modify: 2021-11-30 01:40:12.993704624 +0000
Change: 2021-12-01 15:58:01.374727201 +0000
Birth: -

cPanelAnthony · Dec 1, 2021

Could you try opening a ticket with cPanel using the link in my signature and provide me with the ID? You can also ask your web hosting provider to open one if needed. Thanks!

MrOwlSky · Dec 1, 2021

cPanelAnthony said:
Could you try opening a ticket with cPanel using the link in my signature and provide me with the ID? You can also ask your web hosting provider to open one if needed. Thanks!

Will do now, thanks.

cPanelAnthony · Dec 1, 2021

MrOwlSky said:
Will do now, thanks.

Thanks! Get me the ticket ID if you can.

MrOwlSky · Dec 1, 2021

cPanelAnthony said:
Thanks! Get me the ticket ID if you can.

Ticket Number: 94389906

cPanelAnthony · Dec 1, 2021

Thanks! I am following this ticket.

MrOwlSky · Dec 7, 2021

I've still not resolved this error if anyone is willing to help me resolve it via TeamViewer or remotely I'll gladly provide payment.

cPanelAnthony · Dec 8, 2021

Thanks for the update. Perhaps you could check the systems administration resources here.

SysAdmin Resources

MrOwlSky · Dec 8, 2021

cPanelAnthony said:
Thanks for the update. Perhaps you could check the systems administration resources here.

SysAdmin Resources

Thank you!

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