Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Reseller Account - Unable to Retrieve Key

Discussion in 'General Discussion' started by cjmwebdesigns, Nov 25, 2006.

  1. cjmwebdesigns

    cjmwebdesigns Well-Known Member

    Dec 20, 2003
    Likes Received:
    Trophy Points:
    New Jersey
    cPanel Access Level:
    Root Administrator
    I am attempting to utilize one of my Reseller accounts on my server. I have had issues connecting with a third party system which builds my cPanel accounts for me when I create the accounts. So, while having this issue I attempted to "Set Up Remote Access Key" I am getting a message "Unable to Retrieve Key".

    I am able to create a key in the root loging and I can create the key for an old Reseller Account.

    Is there any idea what may be wrong with this reseller account that I cannot retrieve a key? I know initially I accidently created this reseller account with the root password, however have since corrected that issue.

    Figured I would just let you all know what I have done in the past that could shed some light on this issue.

    Any help is greatly appreciated.

    Thank you

Share This Page