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Reseller accounts not showing

Discussion in 'General Discussion' started by eclipse2000, Oct 9, 2011.

  1. eclipse2000

    eclipse2000 Member

    Oct 3, 2005
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    I have had an issue come overnight where resellers when logged in to WHM cannot see any accounts listed. I have checked in the main WHM panel using root and i can see all accounts listed but showing under the username root and not the reseller username like normal.
    Anyone else having any issue like this as nothing was changed on our server last night so we are not sure how this has happened.

  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Do you have any third-party applications or plugins installed that could be modifying the account ownership?

    If not, I suggest opening a support ticket with our staff so we may check further. You can open a ticket using the following URL:

    Submit A Ticket

    Please post the ticket number here so we may track the issue.

    Thank you.
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